Senior 1st Line/2nd Line Support Analyst

Pink Elephant is one of the UK’s leading authorities in IT Service Management an opportunity for Senior 1st line Technical Support Analyst to work on client site in Brixworth.

This is an excellent opportunity for someone who has a passion for Formula 1, has extensive experience in an IT Support environment to provide high-quality support in a high paced customer focused role. The applicant must be able to display an infectious Customer Service attitude, He or she will be working in a fast, highly technical based environment with challenging deadlines. The service is delivered through the IT Support function, therefore excellent communication skill and attention to detail is a must. Excellent spoken and written English is essential.

Ideally, the successful candidate will be an experienced motorsport technician and ideally have worked within a factory team at the World Championship level. The successful candidate will need to exhibit strong mechanical/technical and organisational skills;

We are looking for someone who will match the company ethos of always trying to improve, must have a can-do attitude & have the ability to work well in a team or as an individual.

The purpose of the role is to…

• Provide 1st class IT operational support across the business for all IT services
• Balance priorities quickly and effectively whilst managing customer expectations
• Use a strong and broad-ranging technical and customer-focused background to deliver

We need this person to (deliverables)

• Support and deliver technical solutions
• Deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines
• Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
• Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice
• Develop successful relationships both within the team and with 3rd parties
• Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer
• Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape
• Champion change and drive service improvements

The roles require the ability to deliver on both operational and project activities, against deadlines and SLAs. Thus, flexibility is essential in this position. Applicants must be able to provide out of hours maintenance and support, including trackside and race team support on a rota basis.

They will achieve this by being:

• Resilient
• Customer focussed
• Approachable
• Clear and concise
• Ambitious
• Career-driven

Qualifications required

• ITIL Foundation
• IT Degree or equivalent
• CompTIA A+