This highly-interactive simulation is a high-impact, energetic way to accelerate understanding and acceptance of Service Management concepts such as ITIL®.
Do the IT and business managers have formal processes and channels through which to communicate and liaise when these issues arise?
Do the IT departmental teams understand what the IT management understands about the business and what it takes to keep it running?
If you answered yes to all of these questions you probably already have 100% availability, formal processes in place and customers who are raving fans. In which case, this business simulation is not for you. If, however, you are experiencing the stress of managing and working in a dynamic environment, trying to meet the ever-changing demands of the business, whilst simultaneously achieving service targets with increasing budget constraints – this exercise will prove to be a very useful experience.
Anyone working in IT Services. This is also useful for other business colleagues to enable them to understand how good business processes applied to the IT organization can make a real difference to the bottom line.
On completion of PoleStar participants will:
Polestar ITSM can be comfortably used within all levels of an organisation and, by the end of the day, the delegate will have gained a detailed understanding of exactly how ITIL can work for the IT department – and, importantly, the business.
Facilitated in the fast world of global online retail, Polestar ITSM brings to life the service management, cultural and process issues faced by organisations and encourages strategic partnership between IT and the business. This is done through a realistic, exhilarating scenario which participants can directly relate to, and have actual experience of.
Typically delivered over 5 rounds, the Polestar simulation uses gaming dynamics to mirror the real world interaction between IT and the business, from both a strategic and operational perspective. The simulation structure is designed to reflect the entire service management lifecycle as defined by ITIL V3. Participants progress through the rounds, increasing operational maturity and gaining a holistic understanding of quality service management as they go.
In addition, the simulation experience continues between rounds through defined service transition phases which require the participant’s engagement in planning for strategic and operational continual service improvements.