Get In With The IT Crowd
Can you and fellow participants successfully forge a partnership between a global online retail business and its IT services? Can you overcome cultural, process and service management issues to allow the business to thrive? Only by implementing ITIL® concepts of service management can participants become champions of ITSM. Enter into this engaging, interactive simulation to put your ITIL knowledge into practice.
Serious game simulations place participants inside a realistic, exciting, virtual world and task them with a series of challenges. It is a risk-free environment, a face-to-face learning arena, and an engaging, interactive classroom where a business or IT concept is brought to life.
If you’re wondering whether the Polestar ITSM simulation is right for your company, consider these questions:
Do your IT and business managers have formal processes and channels through which to communicate and liaise when issues arise?
Do your IT departmental teams understand what the IT management understands about the business, and what it takes to keep it running?
If you answered yes to both these questions, then you’ll already have workable resolution processes in place, superb interdepartmental communication, and highly satisfied customers. Great job! Your employees won’t need to take part in this simulation.
If, however, you are experiencing the stress of managing and working in a dynamic environment, trying to meet the ever-changing demands of the business, whilst simultaneously trying to achieve service targets with increasing budget constraints – this simulation will prove to be a very useful experience.
Participants will be given a series of challenges and problems, spread across five rounds in interactive, face-to-face workshops.
Participants are placed inside a virtual global online retail world, experiencing the fast-paced demands of a real-life business. The ITSM simulation brings to life the service management, cultural and process issues that organisations face, and encourages a strategic partnership between IT and the business.
The Polestar ITSM simulation recreates the real world interaction between IT and the business, from both a strategic and operational perspective, and is designed to reflect the entire service management lifecycle, as defined by ITIL V3. Participants’ operational maturity will increase with each completed round, and they will develop a holistic understanding of quality service management as they go.
It doesn’t end there, as participants will also be required to take part in simulation exercises in between the rounds. During these periods, they will engage in service transition phases by planning for strategic and operational continual service improvements.