Assessing ITSM Tool Capability

You will see the PinkVerify on all ITSM tools that are aligned with the ITIL framework.

PinkVerify is an internationally recognised IT Service Management tool suite assessment service. PinkVerify is Pink Elephant’s ‘seal of approval’ – when you see this sign displayed against a particular ITSM toolset, it means that the tool in question has passed a rigorous assessment, by Pink Elephant’s experts, against the ITIL framework.

As recognition for ITIL increases, practitioners need an easy way to identify tools that will support their needs, and vendors want to stand out from an increasingly competitive software market. PinkVerify is an independent certification program which recognises software that supports the definitions and workflow requirements of specific IT service management processes through a licensed logo. With the aid of Pink Elephant’s experienced consultants, PinkVerify assesses a software tool’s enabling applications against ITIL terminology, definitions, functionality and workflow requirements for the following 15 ITSM processes:

Availability Management
Capacity Management
Change Management
Event Management
Financial Management
Incident Management
IT Service Continuity Management
Knowledge Management
Problem Management
Release & Deployment Management
Request Fulfillment
Service Asset & Configuration Management
Service Catalog Management
Service Level Management
Service Portfolio Management

For a full description of PinkVerify and to download the Self-Assessment Criteria (for Software Tool Vendors) go to:

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Gijs-Jan Huisman

Regional Director EMEA +44 (0)7850 776 090

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