ITIL® v3 Foundation E-Learning ITIL® v3 Foundation E-Learning General Programme Pricing Reviews Course details Type of training: e-Learning Duration: 30 days Training costs: £ 399 + VAT Register directly download brochure Our customer rating 8.7 Trainer Kate Hamblin +44 0118 324 0620 Send an Email Contact Us Service ManagementITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.ITIL® is a Registered Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reservedThe course• Get ITIL Foundation qualified online at your own pace• 30 or 60 days online access• Fully accredited• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams• Tutor support available via email• Exam value: 2 ITIL creditsTarget groupThe training ITIL® E-Learning is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:Anyone working in an IT Services environment or anyone wishing to know how good process.Knowledge ObjectiveA high level description of the main activities, goals and benefitsProcess interrelationships and inter dependencies, what “process integration” and “business integration” really meanKey metrics and management reportingCertificationITIL® Foundation CertificateDuration30 days. - Read More Collapse Programme Course Contents 17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes. Includes video tutorials, study guides and quizzes. Study duration: 18 hours Lesson 1: Introducing ITIL Lesson 2: Service management and stakeholders Lesson 3: Functions, roles and processes Lesson 4: The service lifecycle Lesson 5: Service Strategy key concepts Lesson 6: Service Strategy processes Lesson 7: Service Design key concepts Lesson 8: Service Design processes (1) Lesson 9: Service Design processes (2) Lesson 10: Service Transition processes (1) Lesson 11: Service Transition processes (2) Lesson 12: Service Operation processes Lesson 13: Service Operation functions Lesson 14: CSI Lesson 15: Roles Lesson 16: Technology considerations Lesson 17: The sample exam To order your license on-line please select a start date in the timetable and complete the course booking form. Please note the licence will start from the date you receive your login and password. Examination requirements This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam A passing mark of 65% is required to receive your certificate. (2 ITIL credits) Read More Collapse Cost & Packages Description Cost Training costs £399 + VAT Packages Pricing is excluding VAT. E-learning courses provided by IT Training Zone Ltd, an accredited training organisation. ITIL® is a registered trademark of Axelos Ltd.