Service Management

We are pleased to announce that we have scheduled an exclusive Lean masterclass event to be held on Friday 18th August 2017, starting at 9am. This masterclass presents a great opportunity to explore benefits and challenges of operating using lean principles and at the same time identify pragmatic steps for making it work for your organisation.

This event presents a fantastic opportunity for attendees to network with peers and share experiences & best practices. Peter Hubbard Pink Elephant’s principal consultant will be hosting the masterclass, with over 20 years of experience in ITSM backed up with practical experience, working with company’s like Rolls Royce, Burberry, Houses of Parliament & many more he will guide you through involving both business & IT roles to help create a better understanding and a shared commitment for improving business & IT alignment capabilities using Lean Principles.

Target group

The training Lean IT is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

supervisory staff
team leaders
IT consultants
IT audit managers
IT security managers
Any IT professional involved in continual service improvement

Knowledge Objective

  • Gain a concise practical explanation of Lean IT and how to use it!
  • Share insights and experiences with peers on how to tackle the issues.
  • Share examples with experienced practitioners from other organisations.
  • Capture concrete, pragmatic insights and actions to take away. Learn critical success factors for making Lean practices work

1 day. -

Generic course information

09:00 Registration & Breakfast
09:30 Lean overview
10:30 Break
10:45 Working to be Lean
12:30 Lunch
13:30 The Lean CIO
15:00 Break
15:15 Implementation of Lean
17:00 Drinks in the Pink Bar


Training costs: £ 195,-


All prices include lunch, coffee and tea. Price is excluding VAT.

Course dates and locations

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