Service Management

Join Pink Elephant on September 24th for a day of learning from your peers and thought leaders, and insights into how to create a Service Catalogue.

The Service Catalogue is quickly becoming the backbone to success in any organisation that is looking to embark on developing a Service Culture. This Masterclass, led by industry recognised Principal ITSM Consultant Peter Hubbard, provides an explanation and discussion on the theory of the service catalogue and then looks at how to create and implement a catalogue that can grow with your business.

Agenda:
09:00 – 10:30 What is a Service Catalogue?
10:30 – 10:45 – Break
10:45 – 12:30 Service Catalogue Creation
12:30 – 13:30 – Lunch
13:30 – 14:45 – Service Catalogue Management Process
14:45 – 15:00 – Break
15:00 – 16:30 Service Catalogue Implementation

Peter will give real-life examples on how a Service Catalogue should be introduced, highlighting common challenges and ways to overcome them. At the end of the Masterclass delegates will leave with a comprehensive approach that will significantly increase the likelihood of success when embarking on such a project.

This Masterclass presents a great opportunity to explore the challenges, benefits of and the pragmatic steps to ensure success. This event presents a fantastic opportunity for attendees to network with peers and share experiences & best practices.

Duration

1 day. -


Generic course information

Price: £195 + VAT including, beverages and Lunch
Date and Time: 24nd September 2018, 9 am – 4.30pm
Location: Pink Elephant EMEA, 9 Castle Street, Reading, RG1 7SB

Costs

Training costs: £ 195,-

Packages

All prices include lunch, coffee and tea. Price is excluding VAT.

Course dates and locations

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  • Start date Type Day Location Pricing Register Timetable
  • 24-09-2018 Day Monday Reading £ 195
    Timetable