Join Pink Elephant at SITS17
The leading event for Service Desk & IT Support Professionals
SITS17 – The Service Desk & IT Support Show, will take place at London’s Olympia on 7-8 June 2017. The event will feature over 75 leading industry vendors, alongside over 50 seminar sessions and world-class keynotes – all free for you to attend. Registration is now open – register free here, and seminar places can also be booked online.
The Service Catalogue – multiple uses, multiple pitfalls, easy solutions
Wednesday, June 7 – 10:30 am – 11:10 am
Speaking: Peter Hubbard
The service catalogue is one of the most useful tools an IT department can create. It forms the basis of the relationships between business and IT by stating what services IT delivers, and by extension doesn’t offer. However many service catalogue creation projects flounder as basic assumptions are not challenged and fundamental questions are not answered leading to uncertainty as what the service catalogue looks like or even does. This presentation will discuss the various types of service catalogues available…
The Lean Service Desk: from theory to practice
Thursday, June 8 – 10:30 am – 11:10 am
Speaking: Eddie Potts
The term “Lean ITSM” is a topical term, but what does it mean in the context of service management and of more pertinence: how can we exploit it within a service desk environment? Go beyond this theory as Eddie explains the true value of lean working practices to service desks and how it connects with existing processes.