Pink Elephant is happy to announce the first ever UK Service Automation Foundation Class in London!
Service Automation is the concept of achieving customer loyalty by the use of automated, technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.
Benefits of Service Automation:
- Increase market share & deliver services 24X7
- Build a centralised interface or portal to service their users
- Make data driven decisions to gain a competitive advantage
- Become more cost effective by automating support proceses
- Define and optimise their unique selling point’s (USPS)
This course will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organisation. If you adequately apply Service Automation in your organisation, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.
This course is intended for anyone who has ever experienced that the level of Service in his organisation can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
- Location: London
- Date: 14-15 Sept 2017
- Regular Fee: £795 + VAT
Introduction Price: £499 + VAT