Presenter: Luci Allen, Head of Operations @ Pink Elephant EMEA
Live: 21 July 2016 @ 11am
Duration: 60 minutes
More and more the Service Desk is becoming the focal point of our IT function – if we get this right the business loves us but if we get it wrong …
The Service Desk has evolved over the last 20 years from being a “nice to have” to a critical support function to the business. Nowadays it’s the normal expectation that there will be someone at the end of the phone / email / portal 24/7 to answer any technical related question we may have, be that a request for equipment to fixing email that is not working etc.
How can we get this right? Join Luci Allen, Head of Operations at Pink Elephant EMEA, as she guides us through the many faces of the Service Desk and gives advice and guidance on just how to get it right.