Facilities Management refers to the management of the physical environment of IT Operations, usually located in Data Centres or computer rooms. This is a vast and complex area and this publication will provide an overview of its key role and activities. In many respects, Facilities Management could be viewed as a function in its own right. However, because this publication is focused on where IT Operations are housed, it will cover Facilities Management specifically as it relates to the management specifically as it relates to the management of Data Centres and as a subset of the IT Operations Managment function. The main components of Facilities Management are as follows:
Data Centre Strategies
Managing a Data Centre is far more than hosting an open space where technical groups install and manage equipment, using their own approaches and procedures. It requires an integrated set of processes and procedures involving all IT groups at every stage of the ITSM lifecycle. Data Centre operations are governed by strategic and design decisions for management and control and are executed by operators. This requires a number of key factors to be put in place.