Do you have a multilingual user organisation? Is your organisation active in multiple time zones? Or does your own service desk have trouble offering 24/7 support? Our Global Service Centre offers a solution.
The Pink Elephant Global Service Centre builds on our track record in Service Management in order to deliver exceptional skills and customer service for our global customers. Our working practices are based on globally recognised frameworks such as ITIL and SDI with all staff certified in these two frameworks.
Staff regularly receive education and training to continually develop their own capabilities, ensuring high levels of enthusiasm are maintained in order to deliver service excellence to our customers.
From Johannesburg, South Africa, our highly qualified, multilingual and motivated people are available 24 hours a day, 365 days a year. They offer support in a large number of languages and continue to be certified in the latest techniques. Combined with excellent customer focus and passion for the work, they deliver high quality support.