Capability Maturity Model

Pink Elephant’s PinkScan is an assessment tool that uses a five-level maturity model (ranging from initial/chaotic to optimising) to evaluate the maturity of an organisation’s ITSM processes based on ITIL best practices. Our tool is based on the Capability Maturity Model (CMM) developed by the Carnegie Mellon Software Engineering Institute. The CMM model of expressing process maturity has become the definitive reference in the industry, and Pink Elephant was the first organisation to specifically use CMM to assess IT Service Management processes.
PinkScan provides a comprehensive analysis of multiple dimensions, including process capability, technology alignment, and people and skills.

A holistic assessment

PinkScan’s assessments are extensive, covering all aspects of the ITSM lifecycle. This holistic approach allows you to gain a clear understanding of where your organization stands in terms of ITSM maturity and identify areas of potential improvement.
The output from PinkScan is a detailed report containing strategic, tactical, and operational recommendations. It provides a roadmap to achieving a more mature, efficient, and value-driven ITSM environment.

Your continual improvement strategy

ITSM maturity assessments are not a one-time event, but an integral part of your ITSM continual improvement strategy. Using tools like PinkScan can simplify this process and lead to more effective ITSM practices.
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