Cherwell Facilities Service Management

ITIL Service Asset and Configuration Management (SACM)

With Cherwell’s work order capabilities, managers, supervisors, and field services can use any device to gain greater visibility into work orders, property status, scheduled maintenance, space utilization, and more. Intelligent, real-time information in configurable dashboards improves accuracy and decision making, making it easy to spot trends, identify bottlenecks, and target areas for improvement.

• Track buildings, people, and information
• Create custom categories
• Track time and materials
• Schedule reoccurring maintenance
• Report on project pipeline and progress

Boost Productivity with a Self-Service Portal

Cherwell gives facilities managers a unified platform to manage their operations and help employees quickly find what they need. With the self-service portal, employees can easily place requests and track the status of their open work orders, while facilities staff get a single system to manage all their work, communications, and reporting.

• Provide a single channel for user requests
• Offer a mobile self-service portal experience
• Enable users to view work order status
• Customize your portal design to match your business

Manage Facilities Projects Better

The Projects module of Cherwell Facilities Service Management enables you to automate project workflows, track time and materials, schedule recurring maintenance tasks, manage resources and work assignments, and more. Facilities, project management, and field services teams increase efficiency by using one system to define, manage and report on facilities services and track key elements of your facilities projects.

• Define and track project members
• Store meeting minutes
• Track cost of materials
• Create and manage budgets
• Define and track deliverables