Virtual Training

Classrooms in the Cloud…

Pink Elephant EMEA were the first to start using state of the art Cloud Room TechnologyTM to deliver Instructor Led Online virtual training for ITIL. We now provide the full suite of ITIL certification courses, plus bespoke content, to our clients using this approach. This is NOT traditional CBT or e-learning, this is a fully interactive course putting the classroom in the cloud… The only difference between our conventional classroom courses and our virtual training solution is that with virtual training you do not physically sit in a classroom. Instead you access your “classroom” online, and you can interact with your instructor and classmates with chat, audio and video as you move through the lessons. Everything else remains the same, including the same expert instructor, the same course materials, and the same Pink Elephant techniques and strategies. We’ve been delivering virtual training programmes successfully to our clients for the past 2 years and we are now opening this up to our public course schedule. If you are interested in this style of training please contact us on +44 (0)118 3240626 or email us info@pinkelephant.co.uk. What are the benefits of virtual training?

  • Low cost
  • Environmentally friendly
  • Flexible learning
  • Allows for minimum time away from desk
  • No travel costs & expenses
  • Can be delivered as client specific event or part of our public schedule

Included below is an extract from a client Whitepaper written by Robert Humphrey (CSC), which explains why CSC chose virtual over classroom training. Training in the 21st Century – is there an alternative to classroom training for ITIL? CSC is one of the world’s largest and most respected providers of information technology services. For more than 50 years, CSC has provided technology-enabled solutions and services to solve their clients’ toughest challenges. CSC has approximately 93,000 professionals serving clients in more than 90 countries. In EMEA there are approximately 21, 400 professionals with around 7,500 of those based in the UK. The delivery of managed IT services is a vital part of CSC’s business. And as a leading provider of consulting and outsourcing solutions to blue chip clients in every major industry sector, CSC is committed to driving business effectiveness for customers through the delivery of IT services founded in IT Infrastructure Library (ITIL®) aligned processes and workflows. Maintaining a highly qualified ITIL workforce is therefore critical to the day-to-day service management and service operations businesses of CSC, and training staff to achieve ITIL Foundation, Intermediate and Expert Level certification is a strategic priority for the company.

The Challenge

In the UK CSC has a widely distributed workforce. This makes classroom-based training events a logistical and financial challenge for CSC. And when it comes to removing key personnel from client services to undertake a 5-day ITIL Intermediate level certification course, the scheduling issues for staff can be immense. With burgeoning travel and accommodation costs eating into valuable training budgets, it was time for a new approach.

The Solution

In close collaboration with the Learning and Development and Service Management resourcing teams at CSC, Pink Elephant evolved a format that would ensure delegates would benefit from an engaging and fully interactive online learning environment that provided ample opportunities for collaboration and debate – a key aspect of Pink Elephant’s approach to ITIL advanced learning programmes. As Robert Humphrey, EMEA Learning and Development Manager at CSC, explains “Pink Elephant worked with us to adapt the format exactly to our needs. They have an excellent track record in ITIL education and collaborated closely with us to ensure the virtual learning programme for ITIL practitioners was refined to our specific needs – evolving, for example, the online learning community to supplement virtual classroom sessions.” Following the successful launch of the programme in the UK, CSC continues to roll out the ITIL Practitioner ‘classroom in the cloud’ initiative across Europe. To obtain a full copy of the whitepaper or to arrange further conversations about how our flexible and innovative approach can assist with providing you the knowledge to generate results contact us on 0118 324 0626 or email info@pinkelephant.co.uk.

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