ITIL® Transformation (Version 5) E-Learning

The ITIL® Transformation (Version 5) E-Learning course provides the knowledge and practical guidance needed to plan, manage and deliver successful organisational transformation.

This self-paced course explores the ITIL Transformation Model, common transformation patterns, governance, measurement and continual improvement. It also examines the role of artificial intelligence in transformation and how ITIL works alongside other frameworks to support organisational change.

Designed for professionals involved in digital transformation, change management and service improvement, the course helps learners develop the skills to drive sustainable change while preparing for the official ITIL® Transformation (Version 5) certification exam.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Target Audience:

This course is designed for professionals involved in leading, managing or supporting organisational transformation, including:

• Digital Transformation Managers
• Change Managers
• Service Improvement Managers
• Digital Product Managers
• IT Managers and Directors
• Business and Transformation Consultants

By the end of this course, you will be able to:

• Understand the key concepts of ITIL transformation and organisational change.
• Apply the ITIL Transformation Model to support transformation initiatives.
• Identify common transformation patterns and their practical applications.
• Measure transformation progress and support continual learning and improvement.
• Understand the role of AI in ITIL transformation.
• Recognise how ITIL complements other frameworks to support organisational objectives.

The e-learning course covers the following modules:

• Module 1: ITIL Foundation Recap and Transformation Overview
• Module 2: Context and Application of the ITIL Transformation Model
• Module 3: Common Patterns for Transformation
• Module 4: Measurement, Learning, and Synthesis
• Module 5: Understanding AI in ITIL Transformation
• Module 6: ITIL and Other Frameworks
• Module 7: Course Wrap-Up

ITIL Transformation (Version 5) Exam Information:

• Exam duration: 90 minutes
• Number of questions: 40
• Exam format: Open-book, multiple-choice
• Pass mark: 70% (28 out of 40 questions)
• Exam delivery: Online, webcam-proctored

*The exam is included within the price of this course.

Prerequisites:

To enrol in this course, learners must hold at least one of the following certifications:

• Any ITIL 4 certification
• ITIL Foundation (Version 5)
• ITIL Foundation Bridge (Version 5)