Transform Your Operating Model

IT Consultancy

Strategy and Implementation

A target operating model (TOM) is the future blueprint for an organisation’s people, processes and technology to successfully deliver on its vision and the desired customer experiences. It is a high-level representation of how an organisation can be best organised. This allows it to more efficiently and effectively deliver and execute on its strategy.

In addition, it provides a common understanding of the organisation by allowing people to visualise the organisation from a variety of perspectives across the value chain. This occurs as every significant element of activity is represented. Moreover, people, process, and technology are key components underpinning any TOM and are critical to ensuring its success. Ultimately, designing a TOM involves creating an organisational blueprint for the structure, processes, and resources necessary for an organisation to achieve its strategic objectives, using a target operating model as the foundation.

Transform Your Operating Model

Transform how your organisation operates by aligning people, processes and technology to execute strategy with maximum impact.

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Approach for Transform Your Operating Model

Our Target Operating Model approach creates a clear blueprint for how people, processes and technology should work together, from defining the vision through to implementation and continuous refinement.

Define the Vision and Objectives

determine the long-term vision of the organisation and establish clear strategic objectives that the TOM aims to support.

Assess the Current State

Analyse the existing operating model and identify gaps between the current state and the desired future state.

Design Key Components

People: define required skills, competencies and cultural attributes. Processes: map out and optimise the core processes to fit the target operating model. Technology: identify all necessary technology and systems. Organisational Structure: define roles, responsibilities and reporting lines. Governance: establish decision-making frameworks and compliance measures.

Develop Implementation Plan

Create a detailed roadmap with timelines, milestones, and resource allocation, and test the new model in a controlled environment aligned with the target operating model.

Monitor and Refine

Set KPIs to measure success and establish mechanisms for ongoing monitoring and adjustments to drive continuous improvement.

Benefits

Strategic Alignment: A TOM provides a clear framework that aligns your operations with its strategic objectives. Consequently, it ensures consistency in how strategic initiatives are executed across different parts of the organisation.
Operational Efficiency: A TOM streamlines processes and optimises resource utilisation to achieve maximum productivity, particularly when following a target operating model structure.
Improved Customer Experience: By focusing on customer needs and preferences, a TOM helps improve the overall customer experience. It ensures consistent delivery of high-quality products and services.
Cost Reduction: Reducing redundancies and inefficiencies, streamlined processes and optimised resource allocation lead to significant cost savings.
Improved Decision-Making: Designing a TOM establishes clear governance structures and decision-making frameworks. In addition, the analytics and reporting mechanisms that a TOM includes provide data-driven insights that support informed decision-making based on a target operating model approach.
Innovation Enablement: Designing a TOM includes leveraging new technologies and drives digital transformation and fosters a culture of continuous improvement.

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