Email Eddie
How can we help?
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
MarsLander
MarsLander® ITSM Simulation
About the Simulation
In this business simulation, your team will be part of the Mission Control room at SPACE-Y, managing the exciting MarsLander mission. Throughout the simulation, you will launch a rocket, land it on Mars, and collect crucial data for universities and research centers. This online simulation demands strong communication and collaboration skills as you navigate the roles of flight operation, navigation, and communication experts within a competitive market where the balance of speed and quality is critical.
Simulation Structure
- Round One: Organize your team, managing initial workloads and stakeholder demands.
- Round Two: Apply feedback to enhance collaboration, workflow, and the use of visual tools like Kanban.
- Round Three: Experience and leverage the benefits of Value Streams to deploy features and services efficiently.
- Conclusion: Reflect on the key learnings focusing on ITIL®4, Agile principles, and effective remote teamwork.
The session concludes with a reflection on key takeaways, focusing on ITIL®4, remote teamwork, and effective communication.
Why This Simulation is Essential for Your Company?
Participants will tackle both routine tasks and transformative projects, using AGILE, Lean, and ITIL®4 frameworks to foster continual learning and improvement. This simulation is an ideal training ground for IT and business managers to understand and align with business needs better, especially in dynamic environments under budget constraints.
Benefits of the Simulation
- Team Building: Discover how your team interacts under pressure and adapts to rapidly changing circumstances.
- Risk-Free Learning: Experiment and explore new ways of working in a safe environment that mimics real-world challenges.
- Skill Enhancement: Develop high-performing teams that are customer-focused and adept at managing end-to-end service delivery.
- Continual Improvement: Learn how to continuously improve services through incremental changes and become more agile in responding to customer needs.
Program Details
- Duration: Up to 6 hours.
- Team Size: 12 participants maximum.
- Target Audience: This simulation is perfect for IT practitioners at all levels in IT operations, IT Service Management, software development, and other areas of IT service and delivery, particularly for those seeking to add significant business value through better service management.
This simulation helps teams translate ITIL® theory into practice and aligns IT Operations with DevOps principles.
Key Features
This engaging experience is more than just a learning exercise; it’s about transforming your current IT organization into a more agile, lean, and customer-focused team. Through interactive challenges and real-time problem-solving, your team will learn to visualize work, manage workflows, integrate vendors, and translate customer needs into actionable value.
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...