MarsLander®ITSM Simulation

MarsLander®ITSM Simulation

How do ITSM best practices and Agile and Lean methodologies accelerate productivity and drive business value? In one day you will learn what service value is really all about in this excellent simulated learning experience. The mission of your team is clear: launch a rocket with the MarsLander on board, bring it to Mars, and collect valuable data for universities and research centres. Are you ready for take-off?

A Great Team-Building Activity

Discover how your team interacts and works together while responding to rapidly changing circumstances in this exciting and experiential simulated environment. As the MarsLander scenario progresses, participants will learn how to use integrated service management – proven ITSM capabilities and Lean, Agile, and DevOps practices – to produce tangible results and achieve all mission goals.

As Pink Elephant’s highly skilled facilitator guides you through the simulation every step of the way, this interactive training workshop provides a safe (risk-free!) environment where your team can experiment and explore new ways of working together to quickly respond to new business requests and deliver fast, reliable, and error-free solutions. They will accomplish this by changing their respective mindsets, learning to see the organisation’s customer as their primary focus, and implementing continual learning and improvement.

The mission: launch a rocket with the MarsLander on board, land on Mars, and collect valuable data for universities and research centres. The mission director who manages the mission centre leads a team consisting of flight operation, navigation, and communication experts. These specialists manage the flight plan of the mission in accordance with the mission goals, as well as contractual agreements with the customers and suppliers. Each member of your team will adopt a role with specific tasks, responsibilities, and authority.

Who Should Attend?
This is a great team-building experience. The one-day workshop is designed for IT practitioners at any and all levels in IT operations and IT Service Management, software development, and other areas of IT service and delivery. The MarsLander interactive training workshop is especially beneficial for IT organisations seeking to understand what it means to add business value.

Why Choose a Simulation?

Business simulations are experiential learning instruments based on ‘learning-by-doing’. Serious game simulations place IT teams inside a realistic, exciting, virtual world and throw a host of problems and issues at them. How your team fares is dependent on applying relevant best practices and working together.

Simulations are an important learning tool as they offer a risk-free environment, a face-to-face learning arena, and an engaging, interactive classroom where a complex and intangible business or IT concept is brought to life.

For many years now, simulations have used traditional gaming techniques and technologies to tackle complex concepts within, for example, the worlds of business, education, healthcare, and the military. The aim is to increase awareness, as well as improve orientation, education, and marketing for employees within a company. The virtual nature of the simulations provides a fun and exciting way to communicate content, train employees, model infrastructures, visualise processes, and much more.

What you will learn:

This simulation is about exploring and experiencing how you can transform your current IT organisation into a more Agile and Lean organisation. The following aspects will be experienced and discussed:

  • How to create high performing teams.
  • How to translate the voice of the customer into value.
  • How can we visualise our work using Kanban?
  • How can we visualise value streams?
  • How can we increase the flow of work?
  • How can we integrate vendors into our services?
  • How to work closer together with development.
  • How to continuously improve our services by small incremental changes.
  • How to become a flexible service organisation that respond rapidly to changing demands.
  • How to become more customer-focused, and develop this ‘customer thinking’ into our teams.
  • How to effectively manage workload (end-to-end) and how to reduce unplanned work.
  • How to increase customer and employee satisfaction.
Contact us to find out more

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Luci Allen

ITSM Consultant +44 (0)118 324 0620


We have a number of exciting opportunities to join our growing team. If you are looking for a company where career-minded professionals can achieve success while bringing their best self and qualities to work each day, Pink Elephant may be the company for you!

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