Apollo 13

The Mission Control Challenge

Can you and fellow participants enter the virtual world of the NASA Mission Control Center and successfully launch a rocket to the moon? You will need to support the space crew and ensure a successful space flight, as well as realise the mission’s strategic goals. There will be plenty of unforeseen events and problems along the way, and the only way you can ensure the success of the mission is by applying ITSM best practices.

Why Apollo 13?

Serious game simulations place participants inside a realistic, exciting, virtual world and task them with a series of challenges. It is a risk-free environment, a face-to-face learning arena, and an engaging, interactive classroom where a business or IT concept is brought to life in a fun and dynamic way.

A failure to apply ITSM best practices correctly can seriously affect a business. Globally, organisations recognise the importance of IT for its survival, but huge investments in training often don’t translate into results. The Apollo 13 simulation brings intangible ITSM best practices to life and enables participants to actively apply what they’ve learnt.

Addressing ABC: Attitude, Behaviour, and Culture

The number one reason for ITSM initiatives failing is ABC. Too little attention is paid to creating buy-in, overcoming resistance, and empowering people to change. Many organisations see ITSM improvements as ‘implementation projects’ rather than embedding Continual Service Improvement (CSI) as a core capability. This space mission scenario offers a realistic environment that throws up these ABC problems, which can only be solved by applying ITSM best practices.