Live webinar – ‘Setting the Stage: Preparing the right conditions for ITSM Tool selection’ by Misha Macinski

How to lay the foundations for successful ITSM tool selection and implementation.

Choosing a new IT Service Management (ITSM) tool is an important decision. But selecting the right software is only part of the challenge. Without the right foundations in place, even the most advanced ITSM solution can fall short of expectations.

So how do you ensure your organisation is truly ready before starting the selection process?

About the webinar
In this free webinar, Misha Macinski, Director at Pink Elephant, shares his insights from 10 years of experience in implementing and developing service management solutions.

Drawing on real-world experience, Misha explores why organisations often struggle to achieve the expected value from their ITSM investments and what they can do differently.

Rather than focusing on software features and vendor comparisons, this session takes a step back to examine what really drives successful ITSM outcomes: the right combination of people, processes, technology, and partners.

You’ll discover how to prepare your organisation before starting a tender or selecting a new platform, helping you make more informed decisions and create the conditions for long-term success.

This webinar is the live online version of the session ‘Setting the Stage: Preparing the right conditions for ITSM Tool selection‘, presented by Misha Macinski at the Service Desk & IT Support Show The Netherlands (SITS) in September 2026.

Webinar details
Date: Wednesday, 25 November 2026
Time: 11:00 – 12:00 CET (Amsterdam) / 10:00 – 11:00 GMT (London)
Format: Live online webinar
Platform: Microsoft Teams
Cost: Free

Key takeaways

• Why ITSM tool selection often falls short: Understand the common pitfalls organisations encounter and how to avoid them.
• The importance of organisational readiness: Discover why people, processes, and clear objectives matter just as much as technology.
• How to ask the right questions: Identify what your organisation really needs before evaluating ITSM solutions.
• Setting the foundations for success: Learn how preparation can support smoother implementation and better long-term outcomes.
• Looking beyond the software: Understand the role of the right implementation partner in achieving your ITSM goals.

Register now
Secure your spot by registering here.