Live Webinar – Embracing SIAM: From Supplier Management to End-to-End Service Integration
Wednesday, 18 March 2026 | 11:00 – 12:00 (CET) | By Richard de Boer
Modern organisations increasingly rely on complex, multi-supplier environments, but managing ownership, accountability, and service performance across these ecosystems remains a major challenge.
In this webinar, Richard de Boer shares key insights from his session presented live at Pink26 in Las Vegas (February 16-19), exploring how organisations can move beyond traditional supplier management and adopt a true end-to-end service integration approach using SIAM (Service Integration and Management).
This webinar is the online version of the Pink26 session, offering the same core concepts, insights, and practical takeaways, tailored for an online audience.
Webinar details
Date: Wednesday, 18 March 2026
Time: 11:00 – 12:00 (CET)
Format: Live online webinar
Platform: Microsoft Teams
Cost: Free
What you’ll learn
During this session, Richard will cover:
– Why traditional supplier management often falls short in multi-supplier environments
– How SIAM helps clarify ownership and accountability across services
– The shift from managing suppliers to managing end-to-end service outcomes
– Practical considerations for improving collaboration and service performance
About the speaker
Richard de Boer is a Senior Trainer and Consultant specialising in IT Service Management, SIAM, Lean, Agile, and Project Management. He works with organisations to adopt and adapt best practices to their specific context, helping them improve operational efficiency, strengthen end-to-end service delivery, and achieve sustainable results.
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