Managed IT Support Outsourcing

Pink's Managed Service Desk
Managed IT Support Outsourcing Pink's Managed Service Desk

Pink's Managed IT Support

Pink Elephant’s IT Support Services combine over 20 years of experience in implementing ITSM best practices with the power of our recruitment engine.

The Pink Elephant Service Desk builds on our track record in Service Management in order to deliver exceptional skills and customer service for our global customers underpinned by global leading technologies and guaranteed data and voice network availability.

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Flexible Solutions

Our Managed Service Desk places the emphasis on the staffing, management and improvement of your customer’s single point of contact to the IT department. Pink Elephant provides certified, experienced people at the ‘peak of their enthusiasm’ to deliver this critical element of customer service excellence, based firmly on ITIL best practices.

The deployment of the team is carried out using a proven transition plan suitable for any organisation, and provides immediate access to globally tested ITIL processes and procedures – fully documented – allowing for the implementation of key best practice disciplines from the outset.

Pink's Managed Service Desk

Benefits of working with Pink

  • Pink Elephant can deploy its own permanent staff and has an extensive network of like-minded industry professionals, as well as trained search and selection consultants.
  • Clients enjoy full access to all of Pink Elephant’s capability and expertise in project delivery. Tried and tested practices, templates and experience ensure a low risk, high-quality delivery.
  • Pink Elephant is agile and flexible, providing a tailor-made service for any project or task, and finding the best people to meet specific requirements for as long as they are needed.
  • The staff are employed by Pink Elephant, eradicating any HR management issues.
  • No need to worry about attrition as ‘churn’ is built into the service – we will deal with any career progression issues.
  • Pink Elephant offers a superior service – we continuously search for improvements, with the back-up of one of the world’s leading IT Service Management authorities.
  • Clients enjoy fixed monthly costs and no more recruitment fees.
  • Clients can transfer to Permanent Recruitment Services should they wish to employ any staff on a long-term basis.
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    Contact

    Kate Hamblin

    Senior ITSM Consultant +44 0118 324 0620

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