• What You Should Know about Risk Management

    Risk Management and the corresponding Management of Risk (MoR Framework) is intended to help organisations put in place an effective framework for taking informed decisions about the risks that affect

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  • The ‘How’ of ITIL®

    Your organisation has begun its ITIL journey. You have invested in education so people understand what this thing called ITIL is all about, and perhaps some have gone beyond the

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  • Building a Smart City on Service Automation

    Many of the larger cities around the world have the ambition to become a ‘smart city.’ But what does that mean exactly? What is it that makes a city smart?

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  • Top 10 Considerations for ITSM Program Success

    A Checklist For ITSM Program Success

    When establishing an IT Service Management (ITSM) improvement program, the most common questions that arise tend to be: “How do we get started?” “What is

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  • Organisational Transformation

    Leading Organisational Transformation

    Winston Churchill once said, “There is nothing wrong in change, if it is in the right direction.” Whether people perceive change is heading in the right direction or

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  • What makes a good Service Desk Manager?

    I’ve said it before and I’ll say it again, the Service Desk are truly the unsung heroes of IT. They speak to everyone, see everything and deal with everything from

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  • Business Capability Roadmapping

    What is Business Capability Roadmapping?

    Business Capability Roadmapping is a Business Relationship Management approach to aligning Business and IT strategies and imperatives. The techniques helps business relationship managers to:

    Capability conversations increase
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  • Problem Management

    What is ITIL Problem Management? Whereas Incident Management is concerned with getting the Customer up and running again as quickly as possible, Problem Management deals with getting to the root cause
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  • What is an Improvement Kaizen?

    The Improvement Kaizen explained

    The improvement Kaizen is the most popular and visible form of Lean IT Kaizen within IT. Simply said: improvement Kaizen is about bringing together a group of

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  • Lean IT Value Streams – Making IT Better, Faster, Cheaper

    The IT industry is going through a profound shift based on market pressures it has, in one sense, helped to create. The speed and cultural expectations that have evolved from

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  • The Key Lean IT Principles You Need To Know

    Lean originates from the Toyota Production System (TPS), a system of delivering high quality products that meet customers’ requirements. The three basic elements of TPS are just-in-time production, focus on

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  • David Ratcliffe explains his views on the new Service Automation Framework

    David Ratcliffe, President of Pink Elephant, explains his views on the new Service Automation Framework.

    Service automation as a new framework, fills a vital gap within modern IT Services. As further

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  • The Service Automation Framework in 3 Minutes

    The Basics of Service Automation

    Service Automation the concept of delivering services through smart technology is a rapidly growing area of interest for most organisations. Companies such as Spotify, Netflix and

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  • The Difference Between Service Management and Service Automation

    Service Management

    Service Management (and ITSM in particular) is an important domain in almost every organisation. According to the most widely used definition, Service Management is a set of organisational resources

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  • The three Ks to remember of Lean IT

    Within the world of Lean IT, there are three main words used within the domain of improvement: Kaizen, Kaikaku and Kakushin. But what is exactly the difference? In this post,

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  • What is Big Data?

    Understanding Big Data The Five Vs of Big Data

    Big Data is a profession and field dedicated to the analysis, processing and storage of large data sets that frequently originate from different

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  • What is ITIL Service Strategy?

    ITIL Service Strategy explained

    The purpose of the Service Strategy stage of the Service Lifecycle is to define the perspective, position, plans and patterns that a service provider needs to be

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  • Pink17 / Vegas Review

    Pink17: 21st Annual International IT Service Management Conference & Exhibition

    With over 2,000 attendees from across the globe, Pink Elephant’s annual conference strengthened its reputation as “the world’s best IT Service Management

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  • The Business Provider Maturity Model

    The Business Provider Maturity Model explained

    The Business Provider Maturity Model is a way to help surface and understand the growth in maturity of business demand for Provider services and capabilities,

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  • The House of BRM

    The House of BRM explained

    The House of BRM is a graphical representation intended to convey key aspects of a successful Business Relationship Management role, discipline, and organisational capability. The House

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  • Three Key Traits of the Business Relationship Manager Role

    The Business Relationship Manager Role

    Embodies a set of competencies (knowledge, skills, and behaviors) that foster a productive, value-producing relationship between a Provider organisation and their Business Partners. These competencies can

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  • Pink Elephant again finalist for the itSMF’s Training Provider of the Year Award!

    Pink Elephant again finalist for the itSMF’s ‘Training Provider of the Year’ Award! Following on from receiving the 2015 itSMF Training Provider of the year award, Pink Elephant is delighted to announce

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    Pink Elephant signs a global partnership with Cyient

    Pink Elephant’s business transformation and educational capabilities will complement Cyient’s expertise in services design, delivery and operational excellence London 15th September 2016: Pink Elephant, a global leader in IT service management,

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    Are you effectively performing the Business Relationship Management Role?

    It is assumed that Business Relationship Management (BRM) can be equated to Customer Relationship Management (CRM) but this is not true according to the Business Relationship Management Institute. Client Relationship

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    NEW ITIL Credit System Diagram

    ITIL® Practitioner is the new follow on from ITIL Foundation that builds on the ‘what’ and the ‘why’ and gives users the know-how to identify and deliver improvement initiatives in the workplace. The

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    Why would you want to drive a car without a steering wheel?

    “ITIL® is the industry best practice for IT Service Management. A business without ITIL in today’s time is like a car without a steering wheel. Adopting a combination of other

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  • Roelien’s Journey in Becoming an ITIL® Expert

     

    Roelien started working within the Change Management environment in 2007 as a Change Management Process coordinator and in 2010 she attended the ITIL® Foundation course.

     

    “When I attended the ITIL Foundation

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  • Insights and takeaways from our roundtable event: Business & IT Alignment

    A chance to network with peers, explore a recognised problem with subject matter experts and take away concrete improvement items. These were the results of the first exclusive

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  • Using ITIL Practitioner skills to impress the CEO

    The IT500 Conference in Edinburgh was packed with hands-on workshops focusing on key IT related issues and trends, such as DevOps, SIAM, CSI, ITIL (Practitioner) and IT4IT.

    Together with Luci Allen

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  • Incident & Problem – do we really need both?

    The increasing business need for sophisticated IT solutions means that many systems have become very complex. This is leading to a growth in the number of IT relate issues /

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