Customer Case Studies

Customer Case Studies

Our Case Studies are examples of success that make the case for IT Service Management.

London School of Economics

ITSM vision of world-class university achieved thanks to “invaluable” and “eye-opening” services that delivered a ground-breaking transformation project.

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Tailored Learning Solution for Starbucks

Increased productivity and efficiency as a result of an outstanding training portal and high-quality training.

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Service Management Improvement Plan for the Oxford University

The University of Oxford embarks on IT Transformation programme to deliver improved levels of service excellence.

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International Standard for ITSM achieved by Isabel Group

Improve your efficiency and internal processes to achieve a higher level of maturity within an organisation.

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Pink’s Global Service Centre enhances customer experience of global retailer

Improvement of service delivery after the relocation of the service desk from an internal provider to Pink Elephant’s Global Service Centre in South Africa.

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StorTech Achieves ISO/IEC 20000 certification

ISO/IEC 20000 is an incredible prestigious standard with only a handful of companies in South Africa certified for it.

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ITIL Process Maturity Case Study for Autotrader

Trader Media Group moves into a new era.

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Gijs-Jan Huisman

Regional Director EMEA +44 (0)7850 776 090