Pink Elephant advised and supported Brooke’s ITSM transformation journey. This included implementation support of enterprise ITSM tooling, process design and Service Catalogue consultancy and design...
Thanks to the bespoke element of Pink Elephant’s e-learning portal, Joost-IT was able to handpick the most relevant learning modules for its sector.
ITSM vision of world-class university achieved thanks to “invaluable” and “eye-opening” services that delivered a ground-breaking transformation project.
An ITSM process maturity assessment for a world-leading motoring website used to develop specific plans for future process improvement initiatives.
Implementation of new technologies to support an improving service for a growing client. Pink Elephant deployed Cherwell Service Management to automate processes for King Price.
Increased productivity and efficiency as a result of an outstanding training portal and high-quality training.
The Improvement of service delivery after the relocation of the service from an internal provider to Pink Elephant. The case study relates to a retail customer with a very large sales force and focus.
ISO/IEC 20000-1:2011 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve its Service Management System (SMS).
The University of Oxford embarks on IT Transformation programme to deliver improved levels of service excellence.
Energy company uses ITIL to power its new world-class global operations
Global Financial Services organisation banks on ITSM process improvement programme
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