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Case Studies

Case Studies

Our Case Studies are examples of success that make the case for IT Service Management

Pink’s Global Service Centre enhances customer experience of global retailer

This case study shows the improvement of service delivery after the relocation of the service desk from an internal provider to Pink Elephant’s Global Service Centre in South Africa.

Tailored Learning Solution for Starbucks

Increased productivity and efficiency as a result of an outstanding training portal and high quality training.

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Service Management Case Study Part 1 & 2

University of Oxford embarks on IT Transformation programme to deliver improved levels of service excellence.

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ITIL Process Maturity Case Study

Trader Media Group move into a new era.

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ITSM Process Improvement Case Study

Global Financial Services organisation banks on ITSM process improvement programme.

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ITIL Service Improvement Case Study

IT Service Management leaps ahead at Zurich.

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Service Management Improvement Case Study

Service Management improvement programme empowers a new education era at UK University.

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Virtual ITIL Education Case Study

A virtual world of ITIL learning goes live at CSC.

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Service Improvement Case Study

Retails giant brings ITIL into play.

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ITIL Process Implementation Case Study

Energy company uses ITIL to power its new world-class global operations.