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Isabel Group - Achieving ISO/IEC 20000 Certification with Pink Elephant’s Expertise
Isabel Group achieves ISO/IEC 20000-1 Certification
Isabel Group, Belgium’s leading provider of multibank internet services, partnered with Pink Elephant to achieve ISO/IEC 20000-1:2011 certification, an international standard for IT Service Management. As the largest financial technology company in Belgium, Isabel Group required a partner with deep expertise and proven experience in ITSM to ensure their processes met the highest standards.
The Challenge
Founded in 1995 by four major banks, Isabel Group needed to enhance its IT Service Management maturity to maintain compliance with European legislation and support its continuous innovation. To achieve this, they sought ISO/IEC 20000 certification, a prestigious standard that would validate their commitment to excellence.
Pink Elephant’s Role
Pink Elephant, a trusted partner of Isabel since 2012, led the ISO/IEC 20000 certification project from start to finish. Their involvement included:
- Comprehensive Process Mapping: Pink Elephant worked with Isabel to define and document 22 key ITSM processes, ensuring they aligned with ISO/IEC 20000 requirements while maintaining the company’s operational strengths.
- Internal Audits: Regular internal audits were conducted to simulate external audits, ensuring all processes were compliant and prepared for certification.
- Expert Guidance: Pink Elephant provided continuous support, including the development of an RFP and the selection of process owners to streamline the certification process.
Customer Benefits
- Achievement of ISO/IEC 20000 Certification: Isabel Group became one of only three companies in Belgium to achieve this certification, affirming their commitment to high-quality Service Management.
- Enhanced ITSM Maturity: The certification elevated Isabel’s ITSM practices, making their processes more efficient and well-documented.
- Compliance with European Legislation: With ISO/IEC 20000-compliant processes in place, Isabel Group is better equipped to adapt to changing financial regulations, such as the Payment Service Directive.
ISO/IEC 20000 Certification
The certification process culminated in March 2016 when Isabel Group successfully met all the requirements, earning the ISO/IEC 20000 certification. This achievement highlights Isabel’s dedication to providing top-tier services to its customers and maintaining robust internal processes.
Why Choose Pink Elephant?
Pink Elephant is a global leader in IT Service Management, offering unparalleled expertise in ISO/IEC 20000 certification. Their proven track record with clients like Isabel Group demonstrates their ability to deliver results that exceed expectations. Get in touch with us today to find out how we can help you deliver your optimum results.