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What is the difference between a Help Desk and a Service Desk?
What is the difference between a Help Desk and a Service Desk? By Kate Hamblin, IT Management Consultant “What’s the difference between a Help Desk and a Service Desk?” A question I frequently get asked on training courses…. read more
8 Questions you need to ask about your Change Management process
I am often confronted with a belief that selecting a service management toolset will magically instill the discipline of service management within an organisation. I know it has been said many time before but having a service management… read more