Pink News
CAB Meetings 5 Tips on how to run them
CAB Meetings – 5 Tips on how to run them so attendees don’t dread it! The CAB (Change Advisory Board) is one of the most important meetings it’s possible to have an IT Service Management focussed IT department. … read more
What is IT Service Management?
Using “Ask Jeeves” I posed the question “What is IT Service Management?” Not surprisingly top of the responses was “Service Management Software”, other responses included: “IT Service Management involves assessing and improving IT processes and technologies to meet… read more
What is the difference between a Help Desk and a Service Desk?
What is the difference between a Help Desk and a Service Desk? By Kate Hamblin, IT Management Consultant “What’s the difference between a Help Desk and a Service Desk?” A question I frequently get asked on training courses…. read more
8 Questions you need to ask about your Change Management process
I am often confronted with a belief that selecting a service management toolset will magically instill the discipline of service management within an organisation. I know it has been said many time before but having a service management… read more
