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Cherwell
Cherwell has officially reached its End of Life, leaving many organisations uncertain about the future of their ITSM environment. At Pink Elephant UK, we help you protect your investment by providing expert Cherwell end of life support while guiding you through a smooth and secure migration to modern ITSM platforms such as Ivanti Neurons, HaloITSM or ServiceNow. With decades of ITIL® expertise and a proven track record in ITSM transformations, we ensure continuity today and prepare your business for tomorrow.
Until you transition to a new ITSM solution, Pink Elephant is happy to support your current Cherwell environment. With a global team of experienced Cherwell consultants, we take pride in our unwavering ‘can do’ attitude. We deliver expert support. Our consultants bring extensive knowledge of the Cherwell platform. This includes a strong understanding of ITSM best practices. Thus, your organisation continues to benefit from a well-maintained and effective solution.
Why Cherwell End of Life Support UK Matters for Your Business
Cherwell has officially reached its End of Life (EOL), meaning the platform no longer receives vendor updates, security patches, or innovation. For organisations that continue to run critical ITSM processes on Cherwell, this creates significant risks, including:
- Security vulnerabilities due to missing patches
- Compliance challenges where regulatory standards demand vendor support
- Increased costs of maintaining outdated infrastructure
- Limited scalability and no new features
Relying on unsupported software can put business continuity at risk. That’s why proactive planning and expert support are essential.
Migration Services Beyond Cherwell End of Life
At Pink Elephant, we don’t just support your existing Cherwell environment — we help you prepare for what comes next. Our consultants work closely with you to design a transition roadmap tailored to your business goals.
Typical migration pathways include:
- Ivanti Neurons for ITSM – the natural successor to Cherwell within the Ivanti ecosystem
- ServiceNow – for organisations seeking enterprise-scale ITSM and workflow automation
- Freshservice – a modern, user-friendly ITSM platform ideal for agile teams and fast deployment
- HaloITSM – an intuitive and flexible ITSM solution delivered by experts, perfect for organisations seeking a cost-effective alternative
- Other ITSM platforms – based on your unique requirements
Our approach ensures a seamless transition with minimal disruption. From assessment and planning to data migration, configuration, and training, we deliver an end-to-end service.
Pink Elephant – Your Partner for Cherwell End of Life Support in the UK
As a trusted ITSM consultancy, Pink Elephant combines deep knowledge of Cherwell with extensive experience across modern ITSM platforms. Our team offers:
- Dedicated Cherwell support during your transition period
- Proven ITIL® expertise to align ITSM with business outcomes
- Flexible managed services to keep your operations running smoothly
- Local presence in the UK, supported by a global network
With Pink Elephant, you gain a partner who understands both the technical and organisational challenges of ITSM transformation.
Secure Your ITSM Future Today
The end of Cherwell does not have to mean disruption. With Pink Elephant, you can continue to operate confidently while preparing for a future-ready ITSM platform.
Contact us today to discuss Cherwell End of Life support UK and start planning your migration journey with confidence.
Why choose Pink Elephant as your ITSM partner?
Global Expertise in ITSM
With a team of certified Tooling consultants and Service Management experts operating worldwide, Pink Elephant ensures access to expert advice and support. This advice is tailored to both local and global needs.
Unbiased and Client-Centric
Committed to delivering solutions that best fit client needs, Pink Elephant offers unbiased advice. They prioritise understanding and meeting client-specific requirements.
Comprehensive Solutions
Offering a one-stop shop for consultancy, education and IT support services, Pink Elephant enhances the value of ITSM investments. This is achieved by aligning people, processes and technology with business goals.
Agile Methodology
Utilising agile methodologies for design and delivery, Pink Elephant provides robust, adaptable, and forward-thinking solutions. These meet the evolving needs of businesses.
Industry Leadership
As a recognised leader in the ITSM industry, Pink Elephant contributes to advancing best practices. This is done through thought leadership, industry research, and innovative methodologies.
Strategic Partnership
We provide strategic guidance that aligns your investment with the best technology. This supports your long-term business goals, no matter how much they change over time.
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