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Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Cherwell
Ivanti acquired Cherwell on 25 March 2021. With the 2026 Cherwell ‘End of Life’ approaching, Pink Elephant is here to assist you in selecting a new ITSM solution that meets all your needs and ensures a smooth transition. Our expert guidance and trusted partnerships enable you to adopt the latest ITSM solutions, keeping your organisation efficient and ready for the future.
Until you transition to a new ITSM solution, Pink Elephant is happy to support your current Cherwell environment. With a global team of experienced Cherwell consultants, we take pride in our unwavering ‘can do’ attitude and ability to deliver expert support. Our consultants bring extensive knowledge of the Cherwell platform and a strong understanding of ITSM best practices, ensuring your organisation continues to benefit from a well-maintained and effective solution.
Why choose Pink Elephant as your ITSM partner?
Global Expertise in ITSM
With a team of certified Tooling consultants and Service Management experts operating worldwide, Pink Elephant ensures access to expert advice and support tailored to both local and global needs.
Unbiased and Client-Centric
Committed to delivering solutions that best fit client needs, Pink Elephant offers unbiased advice and prioritises understanding and meeting client-specific requirements.
Comprehensive Solutions
Offering a one-stop shop for consultancy, education and IT support services, Pink Elephant enhances the value of ITSM investments by aligning people, processes and technology with business goals.
Agile Methodology
Utilising agile methodologies for design and delivery, Pink Elephant provides robust, adaptable, and forward-thinking solutions to meet the evolving needs of businesses.
Industry Leadership
As a recognised leader in the ITSM industry, Pink Elephant contributes to advancing best practices through thought leadership, industry research, and innovative methodologies.
Strategic Partnership
We provide strategic guidance that aligns your investment with the best technology to support your long-term business goals – no matter how much they change over time.
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...