ITIL® 4 Foundation E-Learning

Learn via: E-Learning
Duration: 12 months
Price: £479

Our online ITIL® 4 Foundation course provides comprehensive training for anyone involved in IT-enabled services in a modern digital organisation. It teaches the fundamentals of ITIL 4 the very latest version of the most widely adopted guidance on IT Service Management in the world.

ITIL 4 E-Learning

  • Get your ITIL 4 Foundation certificate at your own pace
  • one year of access
  • Fully accredited
  • Includes quizzes, videos, exercises and study guides.
  • Tutor support available via email
  • Exam voucher included

Our e-learning course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System. What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

ITIL® 4 takes you through a more evolved view of a Service Value System, which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile, and DevOps.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Pink Elephant is globally accredited by PeopleCert to provide ITIL® courses for the certification programme.

Learning outcomes

At the end of the course, you will have an understanding of the following:

  • A high-level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value
Course Outline

The course covers 6 modules which feature lessons covering ITIL terminology, structure, concepts and processes. Includes study guides and quizzes and a memotrainer to help support your learning journey.

Module 1: Key Concepts of Service Management
Module 2: The Guiding Principles of ITIL
Module 3: Service Management and Value
Module 4: ITIL Practices Introduction
Module 5: ITIL Practices Deep Dive
Module 6: Course Recap and Exam Preparation

ITIL 4 Foundation Exam Information:

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple-choice
  • Exam delivery: online, webcam proctored.
  • Pass mark: 65% (26/40 questions)

The exam voucher is provided at the start of your course and is valid for 1 year from purchase

You will then receive a separate e-mail with an exam voucher. With this exam voucher, you can log in to the exam institute and take the exam online (on your laptop with a webcam) at your desired time and location.

*The Exam is included within the price of this course



ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.



There are no mandatory prerequisites.

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