Our online ITIL® 4 Foundation course provides comprehensive training for anyone involved in IT-enabled services in a modern digital organisation. It teaches the fundamentals of ITIL 4 the very latest version of the most widely adopted guidance on IT Service Management in the world.
Our e-learning course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System. What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
ITIL® 4 takes you through a more evolved view of a Service Value System, which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile, and DevOps.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Pink Elephant is globally accredited by PeopleCert to provide ITIL® courses for the certification programme.
At the end of the course, you will have an understanding of the following:
The course covers 6 modules which feature lessons covering ITIL terminology, structure, concepts and processes. Includes study guides and quizzes and a memotrainer to help support your learning journey.
Module 1: Key Concepts of Service Management
Module 2: The Guiding Principles of ITIL
Module 3: Service Management and Value
Module 4: ITIL Practices Introduction
Module 5: ITIL Practices Deep Dive
Module 6: Course Recap and Exam Preparation
ITIL 4 Foundation Exam Information:
The exam voucher is provided at the start of your course and is valid for 1 year from purchase
You will then receive a separate e-mail with an exam voucher. With this exam voucher, you can log in to the exam institute and take the exam online (on your laptop with a webcam) at your desired time and location.
*The Exam is included within the price of this course
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
There are no mandatory prerequisites.
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