The ITIL® 4 Direct, Plan and Improve (DPI) training course is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
This 3-day virtual classroom course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction.
The DPI course focuses on these key ITIL 4 practices:
Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organisation’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.
This course includes all relevant material as well the official exam from PeopleCert
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Pink Elephant is globally accredited by PeopleCert to provide ITIL courses for the certification programme.
The ITIL 4 Direct, Plan and Improve examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organisation. The ITIL 4 Direct, Plan and Improve qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
Virtual training is provided via the WebEx platform. Virtual training requires delegates to have access to a stable internet connection throughout the course and a headset with a microphone to communicate with the instructor. Find out more about how virtual courses work here.
The exam is a 90-minute, 40-question, multiple-choice exam scheduled on the last day of the course, and is administered by an independent examination body.
A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam. The exam is administered by PeopleCert.
Delegates are required to have achieved their ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
I would like to request onsite training for the following course: ITIL® 4 Strategist: Direct, Plan & Improve Virtual Virtual
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