ITIL®4 Specialist: Drive Stakeholder Value E-Learning

Learn via: E-Learning
Duration: 12 months
Price: £699
Overview

The ITIL® 4 Specialist – Drive Stakeholder Value (DSV) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.

  • Get your ITIL 4 Create, Deliver and Support certificate at your own pace
  • one year of access
  • Fully accredited
  • Includes quizzes, exercises, study guides.
  • Tutor support available via email
  • Exam voucher

The ITIL 4 Drive Stakeholder value training course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.

ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Pink Elephant is globally accredited by PeopleCert to provide ITIL courses for the certification programme.

Learning outcomes
  • Understand how to plan and build a service value stream to create, deliver, and support services:
  • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the SVS
  • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
  • Discover how to prioritize, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
Course Outline

This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

It empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.

Course Modules:
Introduction to ITIL4 Drive Stakeholder Value
Customers Journey
Explore Target Markets and Stakeholders
Engage By Foster Stakeholder Relationships
Offer by Shape Demand and Define Service Offering
Agree by Align Expectations and Agree Details of Service
Onboarding by Onboard and Offboard Customers and Users
Co-creation by Ensure Continual Value Co-Creation
Realisation by Realise and Validate Service Value
Two Practice Exams

Duration:
One of the many great things about this course is that you are the boss of your deadline. You decide the pace, so you can go as slowly or as speedily as you like.

Multi-Device Capability:
You can follow this course on any device you like, be it your computer, laptop, tablet or smartphone. If you leave a lesson unfinished on your computer, you can continue where you left off on your smartphone.

Exam Information:

The exam is a 90-minute, 40-question, multiple-choice exam scheduled on the last day of the course, and is administered by an independent examination body.

A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam. The exam is administered by PeopleCert.

Prerequisites

Delegates are required to have achieved their ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

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