The ITIL® 4 Specialist – Drive Stakeholder Value (DSV) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.
The ITIL 4 Drive Stakeholder value training course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
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Pink Elephant is globally accredited by PeopleCert to provide ITIL courses for the certification programme.
This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.
It empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.
Introduction to ITIL4 Drive Stakeholder Value
Explore Target Markets and Stakeholders
Engage By Foster Stakeholder Relationships
Offer by Shape Demand and Define Service Offering
Agree by Align Expectations and Agree Details of Service
Onboarding by Onboard and Offboard Customers and Users
Co-creation by Ensure Continual Value Co-Creation
Realisation by Realise and Validate Service Value
Two Practice Exams
One of the many great things about this course is that you are the boss of your deadline. You decide the pace, so you can go as slowly or as speedily as you like.
You can follow this course on any device you like, be it your computer, laptop, tablet or smartphone. If you leave a lesson unfinished on your computer, you can continue where you left off on your smartphone.
The exam is a 90-minute, 40-question, multiple-choice exam scheduled on the last day of the course, and is administered by an independent examination body.
A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam. The exam is administered by PeopleCert.
Delegates are required to have achieved their ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
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