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ITIL® Foundation Version 5 E-Learning

E-Learning: E-Learning | Duration: 12 months | £659

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The ITIL® Foundation (Version 5) e-learning course introduces learners to the essential concepts of digital product and service management through a flexible, self-paced learning experience. It provides a common language and a structured framework that enables effective value creation across modern, digitally enabled organisations.

This online course offers a comprehensive overview of the ITIL framework, including its guiding principles, core models, and key practices that support the design, delivery, and continual improvement of products and services. Learners explore how organisations respond to changing customer needs and technological innovation, and how ITIL supports data-driven decision-making, automation, artificial intelligence, and contemporary ways of working.

Through interactive videos, practical examples, and quiz questions, participants build a clear understanding of how value is co-created between service providers, partners, and customers. The course emphasises collaboration, governance, and continual improvement as critical enablers of sustainable business performance, while allowing learners to study anytime and from anywhere at their own pace.

Designed as the entry point to the ITIL 5 qualification scheme, this e-learning course prepares candidates for the official Foundation examination and provides the knowledge required to continue their professional development in IT service management and digital product management. The course also includes Memotrainer training knowledge in a personalised way so learners remember more and pass the courses quicker.

As a globally accredited PeopleCert training provider, Pink Elephant combines official ITIL guidance with real-world experience, ensuring a practical and engaging learning journey that goes beyond exam preparation and supports immediate workplace application.

By the end of this course, you will be able to:

Understand the key concepts and terminology of digital product and service management
Explain value co-creation, utility and warranty, user experience, and sustainability in a digital environment
Describe service offerings, service relationships, and service journeys
Understand the ITIL Four Dimensions of product and service management
Explain the ITIL product and service lifecycle and its iterative nature
Describe the structure and purpose of the ITIL Service Value System (SVS)
Apply the ITIL guiding principles in practical and organisational contexts
Understand governance, value chains, and ITIL management practices
Use the continual improvement model to support organisational performance
Explain the basics of value stream mapping and value stream management
Understand the role of artificial intelligence and AI governance in ITIL
Recognise how ITIL integrates with frameworks such as DevOps and PRINCE2
Prepare confidently for the ITIL® Foundation (Version 5) certification exam

By the end of this course, you will be able to:

Understand the key concepts and terminology of digital product and service management
Explain value co-creation, utility and warranty, user experience, and sustainability in a digital environment
Describe service offerings, service relationships, and service journeys
Understand the ITIL Four Dimensions of product and service management
Explain the ITIL product and service lifecycle and its iterative nature
Describe the structure and purpose of the ITIL Service Value System (SVS)
Apply the ITIL guiding principles in practical and organisational contexts
Understand governance, value chains, and ITIL management practices
Use the continual improvement model to support organisational performance
Explain the basics of value stream mapping and value stream management
Understand the role of artificial intelligence and AI governance in ITIL
Recognise how ITIL integrates with frameworks such as DevOps and PRINCE2
Prepare confidently for the ITIL® Foundation (Version 5) certification exam

The e-learning course consists of the following modules:

Module 1: Introduction and Key Concepts
Module 2: The Four Dimensions
Module 3: Service Value and Value Co-Creation
Module 4: Service Relationships
Module 5: The ITIL Value System
Module 6: Governance
Module 7: The ITIL Guiding Principles
Module 8: ITIL Product and Service Lifecycle
Module 9: Value Chain and Practices
Module 10: Value Streams and Mapping
Module 11: Continual Improvement
Module 12: ITIL, AI and Other Frameworks
Module 13: Trial Exam

ITIL Foundation Version 5 Exam Information:

Exam duration: 60 minutes
Exam format: closed book, multiple-choice
Exam delivery: online, webcam proctored.
Pass mark: 65% (26/40 questions)

The exam voucher is provided at the start of your course. With this exam voucher, you can log in to the exam institute and take the exam online (on your laptop with a webcam) at your desired time and location.

*The Exam is included within the price of this course.

There are no mandatory prerequisites.

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