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ITIL® 4 Foundation Virtual
The ITIL® 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to view IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services.
The two-day virtual classroom course serves as an introduction to ITIL 4 and focuses on the knowledge required to successfully pass the exam leading to the ITIL 4 Foundation Certificate in IT Service Management. An exam voucher is included in the course fee. Course materials and the exam are provided in English.
ITIL 4 is the latest version of ITIL and offers a digital operating model that enables organizations to create effective value from their IT services.
Building on decades of ITIL development, ITIL 4 evolves established IT service management practices to support the broader context of customer experience, value streams, and digital transformation. ITIL 4 promotes better alignment with modern ways of working such as Lean, Agile, and DevOps, enabling organizations to co-create business value.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Pink Elephant is globally accredited by PeopleCert to deliver ITIL courses as part of the official certification programme.
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A holistic approach to enabling the co-creation of value with customers and other stakeholders through products and services
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The guiding principles of ITIL® 4
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The four dimensions of service management
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Key concepts from Lean, Agile, and DevOps, and why they are essential for delivering business value
-
How ITIL practices described in ITIL 4 retain the value and importance provided by current ITIL processes, while expanding them to integrate across multiple areas of service management and IT—from demand to value
-
A holistic approach to enabling the co-creation of value with customers and other stakeholders through products and services
-
The guiding principles of ITIL® 4
-
The four dimensions of service management
-
Key concepts from Lean, Agile, and DevOps, and why they are essential for delivering business value
-
How ITIL practices described in ITIL 4 retain the value and importance provided by current ITIL processes, while expanding them to integrate across multiple areas of service management and IT—from demand to value
The two-day virtual classroom course serves as an introduction to ITIL® 4 and focuses on the knowledge required to successfully pass the exam leading to the ITIL 4 Foundation Certificate in IT Service Management.
This foundation-level course is the first qualification introduced by AXELOS, the creator of ITIL, within the ITIL 4 certification scheme and is a mandatory prerequisite for all subsequent certification levels.
Virtual Courses:
Virtual training is provided via MS Teams platform. Virtual training requires delegates to have access to a stable internet connection throughout the course and a headset with a microphone to communicate with the instructor.
Exam Information:
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Exam duration: 60 minutes
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Exam format: Closed book, multiple-choice
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Exam delivery: Online, proctored via webcam
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Passing score: 65% (26 out of 40 questions)
There are no pre-requisites for this course.
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Overview
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A holistic approach to enabling the co-creation of value with customers and other stakeholders through products and services
-
The guiding principles of ITIL® 4
-
The four dimensions of service management
-
Key concepts from Lean, Agile, and DevOps, and why they are essential for delivering business value
-
How ITIL practices described in ITIL 4 retain the value and importance provided by current ITIL processes, while expanding them to integrate across multiple areas of service management and IT—from demand to value
-
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Learning outcomes
-
A holistic approach to enabling the co-creation of value with customers and other stakeholders through products and services
-
The guiding principles of ITIL® 4
-
The four dimensions of service management
-
Key concepts from Lean, Agile, and DevOps, and why they are essential for delivering business value
-
How ITIL practices described in ITIL 4 retain the value and importance provided by current ITIL processes, while expanding them to integrate across multiple areas of service management and IT—from demand to value
-
-
Course outlines
The two-day virtual classroom course serves as an introduction to ITIL® 4 and focuses on the knowledge required to successfully pass the exam leading to the ITIL 4 Foundation Certificate in IT Service Management.
This foundation-level course is the first qualification introduced by AXELOS, the creator of ITIL, within the ITIL 4 certification scheme and is a mandatory prerequisite for all subsequent certification levels.
Virtual Courses:
Virtual training is provided via MS Teams platform. Virtual training requires delegates to have access to a stable internet connection throughout the course and a headset with a microphone to communicate with the instructor.
Exam Information:
-
Exam duration: 60 minutes
-
Exam format: Closed book, multiple-choice
-
Exam delivery: Online, proctored via webcam
-
Passing score: 65% (26 out of 40 questions)
-
-
Prequisites
There are no pre-requisites for this course.