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ITIL® 4 Foundation Virtual
ITIL® 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.
The two-day virtual classroom course serves as an introduction to ITIL 4 and will focus on the information you need to know in order to pass the official ITIL Foundation exam that leads to the new ITIL 4 Foundation Certificate in IT Service Management.
ITIL 4 is the latest version of ITIL and provides a digital operating model that enables organisations to co-create effective value from their IT services.
Built on ITIL’s decades of progress, evolving established ITSM practices for the wider context of customer experience, value streams, and digital transformation. ITIL 4 promotes greater alignment with new ways of working, such as Lean, Agile, and DevOps, to co-create business value.
Pink Elephant is globally accredited by PeopleCert to provide ITIL 4 courses for the certification programme.
ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
ITIL 4 Foundation Virtual Classroom
The two-day, virtual classroom-based course, serves as an introduction to ITIL 4 and will focus on the information you need to know in order to pass the exam that leads to the new ITIL 4 Foundation Certificate in IT Service Management.
This foundation-level course is the first to be introduced by AXELOS, the creator of ITIL, in the ITIL 4 certification scheme, and is a mandatory requirement for all further levels.
Virtual Courses:
Virtual training is provided via the WebEx platform. Virtual training requires delegates to have access to a stable internet connection throughout the course and a headset with a microphone to communicate with the instructor. Find out more about how virtual courses work here.
Benefits of Virtual Classroom training
- Access to our expert trainer
- Learn from home or anywhere with internet access
- Save money on training and expenses
- The same high quality as our classroom training
Exam Information:
Exam duration: 60 minutes
Exam format: closed book, multiple-choice
Exam delivery: online, webcam proctored.
Pass mark: 65% (26/40 questions)
The exam voucher is provided at the start of your course. With this exam voucher, you can log in to the exam institute and take the exam online (on your laptop with a webcam) at your desired time and location.
*The Exam is included with this course.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
There are no mandatory prerequisites.
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Overview
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
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Learning outcomes
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
-
Course outlines
ITIL 4 Foundation Virtual Classroom
The two-day, virtual classroom-based course, serves as an introduction to ITIL 4 and will focus on the information you need to know in order to pass the exam that leads to the new ITIL 4 Foundation Certificate in IT Service Management.
This foundation-level course is the first to be introduced by AXELOS, the creator of ITIL, in the ITIL 4 certification scheme, and is a mandatory requirement for all further levels.
Virtual Courses:
Virtual training is provided via the WebEx platform. Virtual training requires delegates to have access to a stable internet connection throughout the course and a headset with a microphone to communicate with the instructor. Find out more about how virtual courses work here.
Benefits of Virtual Classroom training
- Access to our expert trainer
- Learn from home or anywhere with internet access
- Save money on training and expenses
- The same high quality as our classroom training
Exam Information:
Exam duration: 60 minutes
Exam format: closed book, multiple-choice
Exam delivery: online, webcam proctored.
Pass mark: 65% (26/40 questions)The exam voucher is provided at the start of your course. With this exam voucher, you can log in to the exam institute and take the exam online (on your laptop with a webcam) at your desired time and location.
*The Exam is included with this course.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
-
Prequisites
There are no mandatory prerequisites.