ITIL® 4 Specialist: Drive Stakeholder Value Virtual

Learn via: Virtual

Duration: 3 days

Price from: £0

Overview

The ITIL 4 Specialist – Drive Stakeholder Value course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.

The ITIL® Specialist: Drive Stakeholder Value (DSV) course is one of five courses required to achieve ITIL 4’s Managing Professional (MP) designation.

This 3-day virtual classroom course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.

This course includes all relevant material as well the official exam from PeopleCert.

The DSV course focuses on these key ITIL 4 practices:

Relationship management
Portfolio management
Service request management
Supplier management
Business analysis
Service level management
Service catalog management
Service Desk

Pink Elephant is globally accredited by PeopleCert to provide ITIL® courses for the certification programme.

Learning outcomes

Shape customer demand – Effectively manage stakeholders and target them with the right service offerings and value propositions
Create a trusted relationship with your stakeholders – Understand how to use effective and timely communication to influence stakeholders at all levels to encourage a culture of collaboration and transparency
Develop mutually agreed requirements – Establish consumers and producers as multi-dependent, ensuring that value is always mutually agreed, and requirements are prioritised
Ensure high customer satisfaction levels – Keep customers front-of-mind and adopt a service mindset
Optimise the customer experience – Integrate Human Centred Design, Customer Experience (CX), User Experience (UX) design, and customer journey mapping to deliver services that delight and evolve as environments change

Course Outline

This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

It empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.

Virtual Courses:

Virtual training is provided via the WebEx platform. Virtual training requires delegates to have access to a stable internet connection throughout the course and a headset with a microphone to communicate with the instructor. Find out more about how virtual courses work here.

Exam Information:

The exam is a 90-minute, 40-question, multiple-choice exam scheduled on the last day of the course, and is administered by an independent examination body.

A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam. The exam is administered by PeopleCert.

Prerequisites

Delegates are required to have achieved their ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

Available Courses

Sorry, there are no published course dates for this learning method currently, please get in contact with us for further information on our next course date.

ITIL® 4 Specialist: Drive Stakeholder Value Virtual

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