Service Management

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.

ITIL® is a Registered Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

The course

• Get ITIL Foundation qualified online at your own pace
• 30 or 60 days online access
• Fully accredited
• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
• Tutor support available via email
• Exam value: 2 ITIL credits

Target group

The training ITIL® E-Learning is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

Anyone working in an IT Services environment or anyone wishing to know how good process.

Knowledge Objective
  • A high level description of the main activities, goals and benefits
  • Process interrelationships and inter dependencies, what “process integration” and “business integration” really mean
  • Key metrics and management reporting
Certification

ITIL® Foundation Certificate

Duration

30 days. -

Generic course information

Course Contents

17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes. Includes video tutorials, study guides and quizzes.

Study duration: 18 hours

Lesson 1: Introducing ITIL
Lesson 2: Service management and stakeholders
Lesson 3: Functions, roles and processes
Lesson 4: The service lifecycle
Lesson 5: Service Strategy key concepts
Lesson 6: Service Strategy processes
Lesson 7: Service Design key concepts
Lesson 8: Service Design processes (1)
Lesson 9: Service Design processes (2)
Lesson 10: Service Transition processes (1)
Lesson 11: Service Transition processes (2)
Lesson 12: Service Operation processes
Lesson 13: Service Operation functions
Lesson 14: CSI
Lesson 15: Roles
Lesson 16: Technology considerations
Lesson 17: The sample exam

To order your license on-line please select a start date in the timetable and complete the course booking form. Please note the licence will start from the date you receive your login and password.

Examination requirements

This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam A passing mark of 65% is required to receive your certificate. (2 ITIL credits)

Costs

Training costs: £ 399,-

Packages

Pricing is excluding VAT.

E-learning courses provided by IT Training Zone Ltd, an accredited training organisation.

ITIL® is a registered trademark of Axelos Ltd.

Course dates and locations

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