Service Management

The Cloud Credential Council ® intends to accelerate successful cloud adoption through training and certification.

What is the CCC Professional Cloud Service Manager certification?
Enhance your career by earning the Professional Cloud Service Manager (PCSM) certification from the Cloud Credential Council (CCC) – globally known as the standard of achievement for service management professionals involved with cloud-based solutions. Organisations that employ PCSMs will have experts on board that can help maximise the business opportunities that cloud is creating.

Copyright © 2017 Cloud Credential Council. All rights reserved.

The course

Why get certified?
Boost Your Cloud Credentials and Gain a Competitive Edge
CCC’s PCSM designation is a globally recognised certification for Service Management professionals. Being PCSM-certified showcases your service management experience in a cloud environment, relevant skills and knowledge, and demonstrates you are capable to manage the various stakeholders within the enterprise.

Target group

The training Cloud Service is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

ITIL-certified professionals
Service Managers
Service Management Professionals
Cloud Strategy and Management Professionals

Knowledge Objective

  • Suppliers, Brokers, and Carrier Management
  • Cloud Service Strategy
  • Federated cloud Service Desk
  • Cloud Asset Transition Management
  • Service Design, Assurance, Reporting, Redefinition & Retirement, Capacity Planning, Deployment and Chargeback
  • Cloud Tiers and Service Management Availability
  • Distributed and Federated SLA
  • Cost of Quality, Acquisition, Transition and Operation in Cloud
  • IaaS Service Manager
  • PaaS Service Manager
  • SaaS Service Manager
  • Cloud Ecosystem Management

Professional Cloud Service Manager (PCSM) Certificate


3 days. -

Generic course information


There are no formal prerequisites; however, it is recommended that participants are familiar with key cloud concepts and terminology. It is further recommended that participants are ITIL Certified.


Training costs: £ 1399,-


All prices include course materials, complimentary publications (where appropriate), refreshments throughout the day, lunch and exam fee, but exclude VAT.

Course dates and locations

Select month

Select location

  • Start date Type Day Location Pricing Register Timetable
  • 08-04-2019 Classroom Monday London £ 1499
  • 07-10-2019 Classroom Monday Reading £ 1399