Service Transition E-Learning Service Transition E-Learning General Programme Pricing Reviews Course details Type of training: e-Learning Duration: 60 days Training costs: £ 735 Register directly download brochure Our customer rating Trainer Kate Hamblin +44 0118 324 0620 Send an Email Contact Us Service Management ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice. ITIL® is a Registered Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved The course • Study online at your own pace • Access for a whole year • Fully accredited • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams • Exam Voucher • Tutor support available via email • Exam value: 3 ITIL credits Target group The training ITIL® E-Learning is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for: CIOsCTOsManagersSupervisory StaffTeam LeadersDesignersArchitectsPlannersIT ConsultantsIT Audit ManagersIT Security ManagersAny IT professional involved in the transition of IT services. Knowledge Objective Walk away with critical knowledge and practical guidance on ensuring that the introduction, deployment, and decommissioning of new or changed services is consistently well managed. Integrate your Software Development Methodology with effective Release and Change Management practices. Reduce the risk of service outages through management assessments and increased accountability. Establish a holistic and responsive testing and validation practice and function in support of quality assurance. Formalize a business focused evaluation process to ensure that both functional and non-functional requirements are met. Identify and implement appropriate levels of control and separation of duties for the service transition to production. Certification ITIL® Intermediate Certificate in Service Transition Prior knowledge ITIL® Foundations Duration 60 days. - Read More Collapse Programme Course Contents • 18 easy to absorb lessons • Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Transition core volume is recommended Topics include: • Introduction to Service Transition • Service Transition principles • Service Transition processes: o Transition Planning and Support o Change Management o Service Asset and Configuration Management o Release and Deployment Management o Service Validation and Testing o Change Evaluation o Knowledge Management • Managing people through service transitions • Organising for Service Transition • Technology considerations • Implementing Service Transition • Challenges, critical success factors and risks • Preparing for the exam To order your license on-line please select a start date in the timetable and complete the course booking form. The license will start from the date you receive your login and password. Examination requirements This course prepares participants to sit an online examination leading to the ITIL Intermediate Certificate: Service Transition. The 90-minute exam consists of eight multiple choice, scenario-based, gradient scored questions. A passing mark of 70% is required to receive your certificate (4 ITIL credits). Read More Collapse Cost & Packages Description Cost Training costs £735 Packages Pricing is excluding VAT. E-learning courses provided through ITSM zone. ITIL® is a registered trademark of Axelos Ltd.