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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.

IT Service Management Tooling

This article explores how Pink Elephant EMEA will guide you through emerging ITSM trends.

Implementing the (SLM) Process

At Pink Elephant, we understand that staying ahead in the ever-evolving world of IT Service Management (ITSM) is crucial for your organisation’s success. Many organisations approach us for expert guidance on the latest trends and technologies in ITSM tools. Our insights help you analyse your current practices and develop strategies that align with the most innovative solutions available today.

Key Areas of Focus in ITSM

As the ITSM landscape continues to evolve, several key areas have become increasingly important for organisations looking to enhance their service management capabilities:

  • Understanding the ITSM Tool Market: Get insights into the current market landscape and how it impacts your service management strategy.
  • Exploring ITSM Tool Sourcing Models: Learn about different sourcing options to find the best fit for your organisation’s needs.
  • Enhancing Service Desk Knowledge Tooling: Implement tools that empower your service desk with the knowledge they need to resolve issues efficiently.
  • “How-Do-I” Tooling/Portal for End Users: Provide your end users with intuitive tools that help them find answers and resolve common issues on their own.
  • User Password Reset Tools: Reduce the burden on your Service Desk with self-service password reset tools that empower users and improve efficiency.
  • Online Incident Creation Tools: Enable end users to report incidents quickly and easily with user-friendly online tools.

Why Choose Pink Elephant?

At Pink Elephant, we offer deep expertise in ITSM, helping organisations navigate the complexities of implementing and optimising ITSM tools. Our team stays on the cutting edge of industry trends, ensuring that you have access to the most up-to-date information and best practices. Whether you’re looking to improve your current ITSM processes or explore new technologies, we’re here to guide you every step of the way.

Get in Touch with Pink Elephant

Are you ready to take your IT Service Management to the next level? Contact Pink Elephant today to discuss how we can help you leverage the latest ITSM tools and trends to enhance your service delivery and achieve your business goals.

Case studies

Growth powered by Pink Elephant’s SIAM IT Service Desk

Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...

Bespoke Customer Service training programme for GTT

Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...

AON optimises ITSM and UX

Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...