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How can we help?
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Expert IT Support, Onsite, Worldwide.
Wherever your users are, we’re there too. Using our on-demand IT Field Engineer Services could help deliver your hands-on business IT support service wherever your offices are. Scalable, SLA-backed IT support in English and native languages across 150+ countries.
How can we help you?
At Pink Elephant, we help global organisations keep IT operations running smoothly, no matter the time zone or language.
- English + Native Language Support: we remove barriers and boost user satisfaction.
- Rapid Deployment: with local engineers on site, backed by strong SLAs.
- Scalable & Flexible Coverage: from Hands & Eyes support to technical engineers, tailored to your needs.
- Truly Global: we offer seamless support across 150+ countries.
Interested in hearing more? Let’s talk about how we can support your IT operations anywhere in the world.
On-demand IT Field Engineer Services (Smart Hands)
Sometimes, you need help right where the issue is happening. Sending your own staff to remote locations isn’t always practical or cost effective. That’s where Pink Elephant’s global field engineers come in.
What we deliver onsite:
- Equipment installation & configuration
- Racking, patch panels & cabling
- UPS installation or removal
- Physical IT hardware deployment & disposal (switches, firewalls, IMACs)
- AV equipment setup for conference rooms
- Power cycling of routers, servers & switches
Want to know how our global engineers can support your teams across 150+ countries? Let’s talk about how we can support your IT operations anywhere in the world.
Are you looking for Remote IT Support as well?
Other times, the solution doesn’t require someone on the ground. It just requires fast, reliable expertise, wherever your team may be. Pink Elephant’s Remote IT Support services give you expert IT help without delay, minimising downtime and keeping operations smooth.
What we deliver remotely:
- Proactive monitoring & alerting of critical systems
- Troubleshooting & resolution for software, OS & network issues
- Remote configuration & patch management
- VPN, firewall & security incident response
- Helpdesk support: first-line / second-line assistance via phone, chat or ticket
- User onboarding, setup & training on new tools or platforms
- System performance tuning & optimisation
- Remote backups, disaster recovery planning & execution
Our Numbers
Managed Service Center
Open 24/7/365
Global Expertise
150+ counties covered
Multilingual Support
50+ languages supported
Performance Driven
99.8% SLA adherence
Ready to simplify your global IT Support?
Whether you need extra hands, full coverage, or multilingual onsite support, Pink Elephant has you covered.
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones. Find Out More about Customer...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience. The...