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Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Managed IT Support
At Pink Elephant, we provide fully managed IT support services designed to keep your IT infrastructure running smoothly while supporting your users – all for a fixed monthly fee. Whether you need core business hours support or 24/7 IT assistance, our scalable managed IT support services ensure your organisation gets the right level of service.
From general troubleshooting to complex problem resolution, our expert team delivers proactive support backed by clear Service Level Agreements (SLAs). With our 24/7 Service Centre operating 365 days a year, we guarantee reliable, responsive IT support services whenever you need it.
Out of Hours IT Support
Within all organisations, there is an ongoing ‘tug of war’ between the need to provide support to the user community and the significant cost of providing these services outside of core hours. To this end, Pink Elephant is pleased to offer a simple solution: offering an Out of Hours Service Desk at less than the cost of your core hour Service Desk Analysts.
Pink Elephant’s Out of Hours IT support solutions can be provided – on a shared or dedicated basis – overnight, on bank holidays and during weekends, allowing your support teams to take a well-earned rest. The service will be configured to meet your requirements and to provide your customers with access to a Service Desk Analyst at any time of day.
Multilingual IT Support
Global business support means global languages. Increasingly, organisations are recognising the power of multilingual IT support in enhancing the user experience of IT. Pink Elephant is proud to be a champion of this global ethos. At our Service Centre, our team is fluent in a diverse range of languages. Whether you require IT support in English, French, German, Spanish, Portuguese, Italian or Dutch, we’ve got you covered with all the major European languages. Beyond the European continent, we also offer support in Mandarin Chinese and Japanese.
Global onsite IT Support – wherever you need it
Pink Elephant provides reliable, onsite IT support services across the globe, ensuring that your business receives hands-on technical assistance whenever and wherever it’s needed. Whether it’s routine maintenance, troubleshooting, or urgent incident resolution, our skilled IT professionals are available to support your users and infrastructure at your location. With a global network of experienced technicians, we deliver fast, efficient, and professional onsite support, reducing downtime and keeping your business operations running smoothly. No matter where you are, Pink Elephant ensures seamless, high-quality IT support tailored to your organisation’s needs.
Smart Hands Services
By utilising Pink Elephant’s Smart Hand services, you can ensure you receive the right support at the right time. Our team will coordinate and manage the IT Field Engineers, arranging their attendance and ensuring the completion of work at your site. This global, on-demand service is available to organisations of any size, providing physical IT support at anytime, anywhere in the world.
Pink Elephant’s Smart Hands service is currently available in 86 countries. Our Smart Hands services offer a variety of support options, including direct assistance and general technical troubleshooting on-site at your offices. This encompasses:
- Equipment installation and configuration
- Racking, patch panels, and cabling
- UPS installation/removal
- Physical installation of IT hardware & components (such as switches, firewalls, IMACS)
- Physical IT refresh, deployment, and disposal
- AV equipment support for conference rooms
- Power cycling of routers, servers, and switches
Why choose Pink Elephant as your IT Support Provider?
24/7/365 Coverage
Our Managed Service Centre is open 24/7/365
Lower operational costs
Our fully managed service is accompanied by considerable cost savings and more…
Performance Driven
KPI driven with a significant focus on first time fix and response…
Multilingual Support
English, French, German, Spanish, Italian, Portuguese, Dutch and more
ITSM Thought Leadership
Globally recognised ITSM Thought Leader for over 40 years
Innovation
Leading edge technology and future-equipped service capabilities
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
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AON optimises ITSM and UX
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