Managed IT Support

Our experienced team handles everything from day-to-day troubleshooting to complex technical resolution, delivered through our ISO 9001 and ISO 27001 certified Service Centre. Operating 24/7, 365 days a year, we guarantee reliable, secure, and responsive service backed by clear Service Level Agreements (SLAs).

Pink Elephant is more than just a service provider. As recognised thought leaders in the Service Management industry, we offer a unique combination of Managed IT Support, consultancy, education, and technology services—enabling organisations improve efficiency, implement best practices, and stay ahead of change.

Our expertise spans all areas of Enterprise Service Management, providing a true one-stop-shop for organisations aiming to streamline operations, foster innovation, and scale with confidence. Whether you need to outsource your Service Desk completely or add capacity to your internal IT team, Pink Elephant delivers flexible, high-quality multilingual Managed IT Support that evolves with your business.

Multilingual IT Support

Global business support means global languages. Increasingly, organisations are recognising the power of multilingual IT Support in enhancing the user experience of IT. Pink Elephant is proud to be a champion of this global ethos. Our team at our Service Centre is fluent in a diverse range of languages. Whether you require managed IT Support in English, French, German, Spanish, Portuguese, Italian or Dutch, we’ve got you covered with all the major European languages. Beyond the European continent, we also offer IT Support in Mandarin Chinese and Japanese. 

Out of Hours IT Support

We understand that some organisations already have effective in-house IT teams during standard business hours—but often struggle to provide the same level of expertise outside of those times. That’s why we also offer flexible Out of Hours IT Support—ideal for organisations purely looking to outsource their Service Desk operations outside core hours, ensuring seamless coverage without the need to fully resource a 24/7 operation internally.

Whether you need cover overnight, during weekends, or on bank holidays, our Out of Hours Service Desk offers a simple, cost-effective solution—delivering professional support at a lower cost than your core-hour Service Desk Analysts. Delivered on a shared or dedicated basis, our analysts act as a direct extension of your team—providing your users with consistent, reliable expertise whenever they need it, and giving your internal teams the time to rest and recharge.

Onsite IT Support – wherever you need it

Pink Elephant provides reliable, onsite managed IT Support services across the globe. We ensure that your business receives hands-on technical assistance whenever and wherever it’s needed. Our skilled professionals offer services like routine maintenance, troubleshooting, or urgent incident resolution. They are available to support your users and infrastructure at your location. With a global network of experienced technicians, we deliver fast, efficient, and professional onsite support. Thus, reducing downtime and keeping your business operations running smoothly. No matter where you are, Pink Elephant ensures seamless, high-quality IT Support—whether you’re looking for onsite help or aiming to outsource Service Desk capabilities for greater efficiency.

Smart Hands Services

By utilising Pink Elephant’s Smart Hand services, you can ensure you receive the right expertise at the right time. Our team will coordinate and manage the IT Field Engineers. They arrange their attendance and ensure the completion of work at your site. This global, on-demand service is available to organisations of any size. Therefore, we provide physical managed IT Support at anytime, anywhere in the world.

Pink Elephant’s Smart Hands service is currently available in 86 countries. Our Smart Hands services offer a variety of support options, including direct assistance and general technical troubleshooting onsite at your offices. This encompasses:

• Equipment installation and configuration
• Racking, patch panels, and cabling
• UPS installation/removal
• Physical installation of IT hardware & components (such as switches, firewalls, IMACS)
• Physical IT refresh, deployment, and disposal
• AV equipment expertise for conference rooms
• Power cycling of routers, servers, and switches