ITSM Career Path

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This ITSM career path illustrates the potential career progression you can make in IT service management. It recognises the importance of certification and experience, and provides a high level alignment with SFIAplus.

The diagram summarises the characteristics and development needs that support your career in IT Service Management, and recommends Pink Elephant’s training for each stage in your career. Click ITSM-Career-path-table to view the diagram.

A Career in IT Service Management

IT Service Management is:

The professional practice of planning, designing, developing, delivering and optimising IT services that are both fit for purpose and fit for use, thereby providing best value and return on investment for the organisation that uses them
A specialised discipline, which includes the processes, methods, activities, functions and roles that a service provider needs in order to deliver IT services which provide business value for customers
A growing profession of people, skilled and committed to delivering high-quality IT services which bring measurable value for businesses.

Good IT Service Management is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT Service Management, it is common for IT projects to fail or go well over budget at project stage, for ongoing IT costs of ownership to spiral out of control, for there to be high risk of IT outages, and for businesses to fail to achieve the benefits they expected. Effective Service Management is itself a strategic asset of the service provider, providing them with the ability to carry out their core business of providing services that deliver value to customers by facilitating the outcomes customers want to achieve.
Benefits of IT Service Management Training

For Service Management Professionals

Training available at all levels so you can demonstrate your knowledge as your career progresses
Industry relevant and mapped directly to SFIAplus – highly relevant to your career path
Specialist certificates provide recognition for job specific skills and knowledge
Certification is Internationally recognised

For employers

Industry-relevant certifications to support your organisation
Employees gain skills that increase their value to the business
Knowledge can be instantly applied to improve current processes and working practices
Aligned with SFIAplus providing a clear development path for your staff
Supports your organisation to retain, motivate and recruit the best people in service management and are ideally placed to guide IT professionals through their career and provide employers with expertly trained employees that add real value to their business.