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Pink Elephant’s
Technology Services
In the complex world of ITSM, Pink Elephant emerges as a partner that offers more than technological solutions— we offer a wealth of knowledge and a global presence.
Our technology offering is built on a foundation of ITSM thought leadership and independence. As a trusted partner of leading ITSM platforms such as ServiceNow, Ivanti, Freshworks, and Cherwell, we provide unbiased guidance to help you select and implement the best solution for your organisation’s needs. With certified ServiceNow, Ivanti, Freshworks and Cherwell consultants and trusted Service Management experts worldwide, we ensure expertise is always accessible, both locally and globally.
Our deep expertise in IT Service Management, combined with our partnerships, enables us to deliver tailored technology solutions that drive efficiency and improve service delivery. We ensure that your ITSM tools are optimised to align with best practices, empowering your team to realise the full potential of your technology investment.
Our adoption of an agile methodology in all delivery and design work guarantees not only robust and reliable solutions but also the agility to adapt to the ever-changing business landscape. Our comprehensive education and consulting services enhance the value of your ITSM investment, equipping your team with the knowledge to optimise your tooling deployment.
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Flexible Solutions
Our Managed Service Desk places the emphasis on the staffing, management and improvement of your customer’s single point of contact to the IT department. Pink Elephant provides certified, experienced people at the ‘peak of their enthusiasm’ to deliver this critical element of customer service excellence, based firmly on ITSM best practices.
The deployment of the team is carried out using a proven transition plan suitable for any organisation, and provides immediate access to globally tested ITSM processes and procedures – fully documented – allowing for the implementation of key best practice disciplines from the outset.
Key features & benefits
of using Pink’s out of
office support
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Some of the projects we did
Growth powered by Pink Elephant’s SIAM IT Service Desk
We streamline a global company’s ITSM with an outsourced service desk that offers 24/7/365 multilingual support.
Bespoke Customer Service training programme for GTT
Increased productivity and efficiency as a result of an outstanding training portal and high-quality training.
Transforming ITSM efficiency with Freshworks
Teijin Aramid, a global leader in producing high-end, super-strong, and lightweight fibers for industries such as aerospace, Formula 1, and personal protection, recognized the need to streamline and futureproof their…