Software Licence Management
A Comprehensive Guide to Software Licensing Software licensing is crucial for managing and complying with terms set by software manufacturers. A licence governs the right to use software, separated from ownership, and can be perpetual, temporary, or subscription-based…. read more
Outsourcing Your IT Service Desk
Outsourcing Your Service Desk: Still a Viable Option As business users’ expectations for technical support grow, outsourcing service desks has become a practical solution for cost control and enhanced support. Over the years, there’s been a trend to… read more
Lean Transformation
Lean Transformation Project: Integrating Kotter’s Change Model Within organisational improvement, one of the most prominent frameworks for managing change is the Kotter Model. Developed by John Kotter, this model breaks down change management into an eight-step process, helping… read more
Human Resource Management
The Strategic Role of Modern Personnel Policy Personnel policy plays a key strategic role in achieving long-term organisational goals. It can also reshape corporate culture. Modern personnel management, or Human Resource Management (HRM), aims to optimise employee performance… read more
IT Middleware Management
Middleware Overview: Middleware is software designed to connect or integrate software components across distributed or disparate applications and systems. Its primary role is to enable effective data transfer between applications, making it a critical component for services that… read more
Application Management Organisation
Application Management Overview Although all Application Management departments, groups, or teams perform similar activities, each application or set of applications has its own distinct management and operational requirements. Key differences include: Examples of Application Management teams include: Traditionally,… read more
IT Technology Infrastructure Library
What is ITIL? | A Guide to the IT Infrastructure Library The Information Technology Infrastructure Library (ITIL) is the most widely accepted framework for IT service management (ITSM) across the globe. ITIL provides a set of best practices… read more
Five Top Tips: Change Advisory Board (CAB)
CAB Meetings – 5 Tips on how to run them so attendees don’t dread it The CAB (Change Advisory Board) is one of the most important meetings to have in an IT Service Management-focused IT department. This single meeting… read more
IT Operations Management
In business, the term ‘Operations Management’ is used to mean the department, group or team of people responsible for performing the organisation’s day-to-day operational activities such as running the production line in a manufacturing environment or managing the… read more
Capacity Management Process
The inputs There are a number of sources of information that are relevant to the Capacity Management process. Some of these are as follows: The image above shows the inputs to, the sub-processes within and the outputs from… read more
