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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.

ITSM Trends 2021 and Beyond: The Future of IT Service Management

In this legacy article we look at ITSM trends that were prevalent in 2021. As IT service management (ITSM) embraces new technologies, many organisations still lack the high-level capabilities needed to match their ambitions. In response, Freshworks partnered… read more

Freshservice Benchmark Report 2024

At Pink Elephant, we are proud to partner with Freshworks to provide cutting-edge IT service management solutions through Freshservice. As a trusted partner, we leverage Freshservice’s industry-leading tools to help organisations streamline their IT operations, boost productivity, and… read more

IT Service Improvement Case

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Outsourcing Your IT Service Desk

Outsourcing Your Service Desk: Still a Viable Option As business users’ expectations for technical support grow, outsourcing service desks has become a practical solution for cost control and enhanced support. Over the years, there’s been a trend to… read more