Embracing E-Learning: The Benefits of Online ITIL Training
Professionals and organisations are increasingly turning to e-learning as a preferred method for developing essential skills, particularly in areas such as ITIL training. With the ongoing digital transformation, the flexibility and accessibility offered by online learning platforms are… read more
Lean IT Value Streams: Making IT Better, Faster, Cheaper
The IT industry is undergoing a profound shift, driven by market pressures that demand unprecedented levels of agility to stay competitive. This need for speed has created significant challenges for IT providers, both internal and external, as they… read more
What is Scrum?
Scrum is the most widely used Agile framework in the world. According to the 13th Annual State of Agile survey, 72% of companies prefer Scrum, with 54% using it exclusively and 18% combining it with other frameworks like… read more
Why Should You Get An Agile Scrum Certification?
Agile Scrum is a sprint-based project management framework designed to deliver value to stakeholders while solving complex, adaptive problems. It fosters creativity and productivity within teams, making it a highly sought-after approach in today’s fast-paced business world. The… read more
ITIL® 4 Quick Guide
ITIL® 4 Quick Guide: Getting Started with ITIL ITIL 4 is the most popular IT service management (ITSM) framework, but getting started can seem overwhelming. To help you on your journey, we’ve created a quick guide to introduce… read more
What is the ITIL® Service Value System?
A key component of ITIL® 4 is the Service Value System (SVS), which transforms stakeholder needs into tangible benefits. In essence, the ITIL Service Value System explains how all the elements and activities within an organisation work together… read more
ITIL® 4 Practices: A Complete Guide
ITIL® 4 practices are a key component of the ITIL 4 Service Value System. They are sets of organisational resources designed to achieve objectives and manage services effectively. This guide covers the ITIL 4 practices and how they… read more
Freshservice Benchmark Report 2024
At Pink Elephant, we are proud to partner with Freshworks to provide cutting-edge IT service management solutions through Freshservice. As a trusted partner, we leverage Freshservice’s industry-leading tools to help organisations streamline their IT operations, boost productivity, and… read more
ITIL 4 Specialist: Drive Stakeholder Value – The Seven Steps of the Customer Journey
ITIL 4 Specialist: Drive Stakeholder Value Business exists to create value. But value that’s created or deployed within a vacuum is rarely successful. In today’s digitised business climate, there is little room for error – if you get… read more
Lean IT Kaizen Helps Your Organisation Thrive
Lean IT: Driving Continuous Improvement in IT Lean IT originated from Lean manufacturing principles, particularly the Toyota Production System, and focuses on applying continuous improvement to IT services. The core concept of Kaizen, which means “change for the… read more