Lean Transformation
Lean Transformation Project: Integrating Kotter’s Change Model Within organisational improvement, one of the most prominent frameworks for managing change is the Kotter Model. Developed by John Kotter, this model breaks down change management into an eight-step process, helping… read more
Questions You Need to Ask About Your Change Management Process
When implementing a Change Management process, I often encounter the belief that simply selecting a service management toolset will magically instil service management discipline within an organisation. While a great toolset can certainly help you communicate more efficiently… read more
Application Management Organisation
Application Management Overview Although all Application Management departments, groups, or teams perform similar activities, each application or set of applications has its own distinct management and operational requirements. Key differences include: Examples of Application Management teams include: Traditionally,… read more
IT Technology Infrastructure Library
What is ITIL? | A Guide to the IT Infrastructure Library The Information Technology Infrastructure Library (ITIL) is the most widely accepted framework for IT service management (ITSM) across the globe. ITIL provides a set of best practices… read more
Five Top Tips: Change Advisory Board (CAB)
CAB Meetings – 5 Tips on how to run them so attendees don’t dread it The CAB (Change Advisory Board) is one of the most important meetings to have in an IT Service Management-focused IT department. This single meeting… read more
IT Operations Management
In business, the term ‘Operations Management’ is used to mean the department, group or team of people responsible for performing the organisation’s day-to-day operational activities such as running the production line in a manufacturing environment or managing the… read more
Financial Management and IT Services
IT Services are usually viewed as critical to the business or organisation. The increases in user numbers, demands for new technologies and complexities of client-server systems have frequently caused IT Services costs to grow faster than other costs…. read more
Service Catalogue
A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be performed by, for, or within an enterprise. Service catalogues act as knowledge management tools for the employees and consultants… read more
Configuration Management Database – CMDB
Configuration Management Database The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to the DSL. It should contain the following information in support of the Release Management process: The… read more
Capacity Management Process
The inputs There are a number of sources of information that are relevant to the Capacity Management process. Some of these are as follows: The image above shows the inputs to, the sub-processes within and the outputs from… read more