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Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Technology – Support Services
No matter how little or much support you need, we’re here for you. At Pink Elephant, we understand that every organisation’s needs are unique, which is why we offer flexible tiered support for the ITSM technologies we implement, including tailored solutions. Whether you need minimal assistance or full-scale support, we are here to ensure your solutions run smoothly and effectively.
Our support services are delivered in English, with a multi-langual first line support option, and prioritise building strong, long-term relationships. Even the best solutions can face challenges, and when they do, our team is ready to assist. From answering questions to troubleshooting and resolving issues, we are committed to providing reliable support whenever you need it. At Pink Elephant, we’re not just a provider—we’re your partner, dedicated to helping you succeed with your Service Management solution.
We offer three Service Level Agreement (SLA) tiers to maintain and ensure optimal performance:
- Gold: The pinnacle of our SLA offerings. Experience fast response times, priority service queues, and dedicated account managers.
- Silver: Elevate your platform experience with enhanced support, faster response times, and regular optimisation checks.
- Bronze: Our foundational SLA tier offers robust support, ensuring continuous platform functionality and general maintenance.
Why choose Pink Elephant as your ITSM partner?
Global Expertise in ITSM
With a team of certified Tooling consultants and Service Management experts operating worldwide, Pink Elephant ensures access to expert advice and support tailored to both local and global needs.
Unbiased and Client-Centric
Committed to delivering solutions that best fit client needs, Pink Elephant offers unbiased advice and prioritises understanding and meeting client-specific requirements.
Comprehensive Solutions
Offering a one-stop shop for consultancy, education and IT support services, Pink Elephant enhances the value of ITSM investments by aligning people, processes and technology with business goals.
Pragmatic Delivery
Pink Elephant focuses on delivering results that drive value from the get-go, over complex technical solutions. We provide robust, adaptable, and forward-thinking solutions to meet your needs.
Industry Leadership
As a recognised leader in the ITSM industry, Pink Elephant contributes to advancing best practices through thought leadership, industry research, and innovative methodologies.
Strategic Partnership
We provide strategic guidance that aligns your investment with the best technology to support your long-term business goals – no matter how much they change over time.
Case studies
Transforming MSI Defence Systems Ltd’s IT Support ticket management in days
As MSI Defence Systems Ltd continued to grow, so did the demands on its IT department. To keep pace with an increasingly complex and fast-moving business, MSI Defence Systems Ltd turned to Pink Elephant EMEA to help build an IT Support function fit for the future. Within days, a structured,...
Rapid results: a new ITSM Platform in 54 days
When Ivanti announced the end of life for Cherwell, SCS JV faced an urgent challenge. More than a service-management tool, Cherwell provided crucial identity and access management for the project, controlling who could see sensitive project data across 22 live construction sites. With more than 2,100 project staff and between...
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...