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ITSM Tool Selection
Selecting the right ITSM toolset that best suits your organisation can be a complex and costly endeavour. Pink Elephant offers an objective and cost-effective service (PinkSelect™) that simplifies this ITSM software selection process.
Why Choose Pink Elephant’s ITSM Software Selection Process?
PinkSelect provides an assessment of software vendor products that underpin IT Service Management processes. PinkSelect enables you to maximise your investment in tools by developing clear criteria that ensures a consistent mapping to your Service Management processes.
PinkSelect provides a vendor neutral process for the design of a well-rounded evaluation process to select the optimum Service Management Tools, including:
- Focus on the strategic direction of the organisation
- Functional requirements matrix based on the ITIL Framework and enhanced by the consolidated experience from multiple best practice consulting engagements
- Focus on the technical factors
- Focus on total cost of ownership
Pink Elephant’s Approach to the PinkSelect ITSM Software Selection Process?
- Kick-off Presentation: our consultant will facilitate a presentation to all stakeholders, identified interviewees and workshop participants to provide an understanding of the purpose, scope and objectives of the engagement.
- Functional Requirements – Information Gathering: workshop to completely understand the functionality and limitations within the current toolset and to identify additional functionality that should be considered within a new tool.
- Development of Use Cases: workshop-based approach with key stakeholders to develop and document Use Cases for the shortlisted vendors to present against as part of the evaluation process. The Use Cases will be based totally on your processes to ensure that any tool can support this way of working.
- RFI Creation: to consider and compare the requirements against existing ITSM tooling and those ITSM tools available on the market, we will prepare a formal RFI document for distribution to vendors. A highly detailed template will be utilised to ensure that all relevant areas have been considered and captured.
- Review of RFI Responses: we will review all RFI responses against the specified functional requirements and take a view on impact of any non-compliance to identify a shortlist of suitable vendors.
The PinkSELECT approach is customised for each organisation, allowing you to choose the elements where you would like our subject matter experts to be involved.
Four Benefits of Pink Elephant’s PinkSelect ITSM Software Selection Process
- Time and Cost Savings: a streamlined selection process guided by industry experts, reducing the time and resources required and avoiding costly mistakes associated with selecting an unsuitable tool.
- Comprehensive Analysis: our consultants are up to date with the latest trends, tools, and vendors in the ITSM space, providing comprehensive market analysis and detailed comparisons (based on your specific criteria).
- Risk Mitigation: our experts ensure that the chosen tool complies with relevant regulations and meets your security standards and can assist in negotiating contracts and service level agreements (SLAs), reducing your legal and financial risks.
- Implementation Support: we can offer implementation support, ensuring a seamless transition from selection to deployment, as well as training and onboarding services to help your staff get up to speed with the new tool quickly and effectively